Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leading innovator in the industry, we're committed to driving creativity, impact, and innovation in the world. Our team, known as the arenaflex V Team, is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
Join the arenaflex V Team Life
If you're looking for a place to share your ideas freely, learn, grow, and thrive, then you're in the right place. We're seeking an experienced Fiber Customer Support Analyst to join our team in a call center setting, where you'll provide exceptional technical support and customer service to our Fios customers with their voice, data, and video services.
What You'll Be Doing
As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing top-notch support to our customers. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for someone with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Essential Qualifications
* Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in technical support and customer service
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
Preferred Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Knowledge of communication and networking components
- Experience with trouble reporting and analysis
Skills and Competencies Required for Success
* Strong technical knowledge of fiber and copper networks
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Proficiency in technical support and customer service
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Technical training and certification programs
- Leadership development programs
- Career advancement opportunities
Work Environment and Company Culture Highlights
* Work from home with occasional in-person trainings and meetings
- Collaborative and inclusive work environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
Compensation, Perks, and Benefits
* Competitive salary range: $670.00 - $1,774.50 weekly based on a full-time schedule
- Incentive-based position with the potential to earn more
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career advancement and growth
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a place to grow and develop your career, then we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application. Apply Now! Apply for this job