Experienced Provider Customer Service Call and Chat Representative – Telecommute Opportunity in Tennessee
At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.
About arenaflex
arenaflex is a leading health care company that's dedicated to making a positive impact on people's lives. We're passionate about creating a healthier world, and we're committed to removing barriers to quality care. Our team is made up of talented individuals who share our vision and are dedicated to making a difference.
Job Summary
We're seeking an experienced Provider Customer Service Call and Chat Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our providers, answering their questions, and resolving their issues. You'll work in a fast-paced, dynamic environment, using your skills and expertise to make a real difference in the lives of our members.
Primary Responsibilities
As a Provider Customer Service Call and Chat Representative, you'll be responsible for:
* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
* Providing service to providers in a multi-channel environment, including call and concurrent chat
* Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
* Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
* Researching and dissecting complex prior authorization and claim issues, and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
* Multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
* Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution
Required Qualifications
To be considered for this role, you'll need to have:
* A High School Diploma/GED or equivalent work experience
* Must be 18 years of age or older
* 1+ years of customer service experience with analyzing and solving customer's concerns
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
* Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9AM-5:30 PM CST from Monday-Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.
Preferred Qualifications
While not required, we're looking for candidates with:
* Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
* Prior health care experience and knowledge of healthcare terminology
Telecommuting Requirements
If you're selected for this role, you'll need to:
* Reside within the state of Tennessee
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
We're looking for candidates with:
* Ability to multi-task, including the ability to type in multiple conversations
* Ability to resolve calls and messages, avoiding escalated complaints
* Time management skills
* Emotional Intelligence and Empathy
* Active Listening and Comprehension
* Excellent written communication skills
* Demonstrated problem-solving, organization, and interpersonal skills
* Demonstrated experience consistently achieving quality and productivity standards
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* 12 weeks of paid training
* Ongoing training and development opportunities
* Career growth opportunities in a dynamic and fast-paced environment
* Access to a range of benefits, including health insurance, retirement plans, and paid time off
Work Environment and Company Culture
We're proud of our company culture, which is built on a foundation of respect, empathy, and teamwork. Our team is made up of talented individuals who share our vision and are dedicated to making a difference. We're committed to creating a work environment that's inclusive, supportive, and challenging.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including health insurance, retirement plans, and paid time off
* Opportunities for career growth and development
* Access to a range of perks and benefits, including employee discounts, wellness programs, and more
Conclusion
If you're passionate about making a difference in the lives of others, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Join our team at arenaflex and start doing your life's best work.
How to Apply
To apply for this role, please visit our website at [insert link]. We can't wait to hear from you!