Experienced Customer Practice Manager – Accelerating Business Outcomes for arenaflex Enterprise ECRT and Energy Customers
At arenaflex, we're on a mission to empower businesses to innovate and thrive in the cloud. As a Customer Practice Manager (CPM) on our Amazon Web Services Professional Services team, you'll play a critical role in leading customer programs that drive business outcomes and accelerate growth. If you're a strategic thinker with a passion for delivering results, we want to hear from you.
About arenaflex
arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. From the most successful startups to Global 500 companies, our robust suite of products and services powers their businesses. We're committed to fostering a culture of inclusion, diversity, and employee-led affinity groups that empower us to be proud of our differences.
About the Role
As a CPM, you'll be a trusted advisor to our customers, driving strategic and financial value through transformational professional services programs. You'll lead all aspects of business development, including deal structuring, deal support, and delivery excellence, ensuring project closure in your assigned accounts or territories. This is a customer-facing role that requires up to 50% travel to customer sites, so you'll need to be comfortable on the road and able to build strong relationships with our customers.
Key Job Responsibilities
* Execution of Long-Term Strategic Customer Transformation Roadmaps: Develop and execute comprehensive transformation roadmaps that drive business outcomes and accelerate growth for our customers.
- Lead Business Outcomes: Articulate accelerated customer outcomes through cloud technologies and drive revenue growth through ProServe and Platform bookings.
- Develop Unified Account Plan and Pursuit Plan: Collaborate with the AWS account team to develop a unified account plan and pursuit plan that aligns with our business objectives.
- Establish Executive Relationships: Build relationships with executive sponsors across Technology & Business groups and establish a strong network within arenaflex, including the account team, Partner team, Global Services organization, Finance, and Legal.
- Deliver on Annual Bookings and Revenue Targets: Meet or exceed annual bookings and revenue targets through deal structure aligned with key customer goals and arenaflex Professional Services business objectives.
- Support Scale through Shared Learnings: Share knowledge and best practices across the Professional Services sales team to drive scale and growth.
About the Team
Our team is passionate about delivering exceptional customer experiences and driving business outcomes. We're a diverse group of professionals who value collaboration, innovation, and continuous learning. If you're a strategic thinker with a passion for delivering results, we want to hear from you.
Why Join arenaflex?
* Diverse Experiences: We value diverse experiences and encourage candidates from all backgrounds to apply.
- Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
- Mentorship & Career Growth: We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
- Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture.
Essential Qualifications
*
Bachelor's degree
in Business Administration, Marketing, or a related field.
Minimum 8 years
of experience in sales, business development, or a related field.
Proven track record
of delivering results in a customer-facing role.
Strong business acumen
and ability to articulate business outcomes.
Excellent communication
and interpersonal skills.
Preferred Qualifications
*
Master's degree
in Business Administration, Marketing, or a related field.
Experience
in the cloud computing industry or a related field.
Knowledge
of arenaflex products and services.
Certifications
in sales, business development, or a related field.
Skills and Competencies
* Strategic thinking: Ability to develop and execute comprehensive transformation roadmaps.
- Business acumen: Strong understanding of business outcomes and ability to articulate accelerated customer outcomes.
- Communication: Excellent communication and interpersonal skills.
- Leadership: Ability to lead and motivate cross-functional teams.
- Collaboration: Strong collaboration and partnership skills.
Career Growth Opportunities
* Professional development: Endless knowledge-sharing, mentorship, and career-advancing resources.
- Career advancement: Opportunities for career growth and advancement within arenaflex.
- Networking: Establish a strong network within arenaflex and with our customers.
Work Environment and Company Culture
* Flexible work arrangements: We value work-life harmony and strive for flexibility as part of our working culture.
- Inclusive team culture: Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
- Mentorship: We offer mentorship and career-advancing resources to help you develop into a better-rounded professional.
Compensation, Perks, and Benefits
* Competitive salary: We offer a competitive salary and benefits package.
- Stock options: Opportunities for stock options and equity participation.
- Health and wellness: Comprehensive health and wellness benefits.
- Retirement plan: 401(k) or equivalent retirement plan.
How to Apply
If you're a strategic thinker with a passion for delivering results, we want to hear from you. Apply now to join our team as a Customer Practice Manager and help us accelerate business outcomes for our customers. Apply for this job