Experienced Customer Service Representative - Remote Overnight Shift

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're dedicated to delivering exceptional experiences that make people's lives simpler, faster, and safer. We're now seeking a talented and passionate Customer Service Representative to join our team and help us achieve our vision.

About arenaflex

arenaflex is a global, digital business services company that's passionate about making a difference in the lives of our customers and employees. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and inspired to deliver their best.

Benefits of Working with arenaflex

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a range of benefits that will make you feel valued, supported, and inspired to succeed. Some of the benefits you can expect include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we're committed to delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately communicating with customers
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• Ability to work overnight shifts
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure that you can work effectively from home, you'll need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and inspired to deliver their best. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We're proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from people of all backgrounds, cultures, and experiences.

Employment Type: FULL_TIME

If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to making a difference, we'd love to hear from you. Apply now to become a part of our arenaflex family and start your journey to success! Apply for this job