Experienced Insurance Customer Service Representative – Work from Home Opportunity with arenaflex

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a leading provider of insurance and roadside assistance services, we're seeking an experienced Insurance Customer Service Representative to join our team. This is a unique opportunity to work from home, providing you with the flexibility and work-life balance you deserve.

About arenaflex

arenaflex is a forward-thinking organization that's passionate about delivering top-notch services to our members. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the insurance industry. Our team is comprised of talented professionals who share a common goal: to provide exceptional customer experiences that leave a lasting impression.

Job Summary

As an Insurance Customer Service Representative, you'll play a critical role in handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring that our members receive the best possible service. With a focus on retention and customer satisfaction, you'll work closely with our team to review policies, update coverage, and make recommendations to policyholders.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal

• Review and update policy to enhance retention and better meet the needs of the consumer
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Provide quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC as well as submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team (Saturday hours would be 9 a.m. to 3 p.m.)

Why Join arenaflex?

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job