Experienced Customer Logistics and Supply Chain Advisor – Remote Opportunity at arenaflex
Job Summary:
Are you a seasoned professional with a passion for delivering exceptional customer service and supply chain expertise? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Logistics and Supply Chain Advisor. In this critical role, you will serve as a single point of contact for customers, internal stakeholders, and cross-functional teams, providing expert guidance and support to drive business growth and customer satisfaction.
About arenaflex:
arenaflex is a leading global organization that has been refreshing the world and making a difference for over 130 years. Our purpose is to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. Our culture is built on four key behaviors – curious, empowered, inclusive, and agile – and we value how we work as much as what we achieve.
Responsibilities:
As an Experienced Customer Logistics and Supply Chain Advisor, you will be responsible for:
- Managing planned and unplanned activities that impact multiple orders and customers, including informal and formal allocation, holiday schedules, new item implementations, and managing warehouse closing/openings.
- Leading cross-functional meetings to resolve issues and collaborate with internal stakeholders and key customers.
- Running SAP queries and using reports to identify trends and problem-solve opportunities.
- Project managing and leading process improvement initiatives with cross-functional teams.
- Providing day-to-day customer service activities, including order entry, expedited orders, customer order change requests, and transportation issues.
- Investigating, validating, claiming, or requesting reversal of fines, customer deductions, and transportation deductions.
- Communicating and presenting to all levels of the organization, including customers, internal stakeholders, and cross-functional teams.
Key Qualifications:
* High School diploma or GED equivalent.
- Availability to work rotating weekends.
- Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience.
- At least one year in a customer-facing role and one year in a call center.
- Three years in a customer-facing role; three years in a call center are preferred.
- Strong customer service, problem-solving, issue resolution, and communication skills.
- Building collaborative relationships with Product Supply System teams, Sales, and customers.
- Knowledge of supply chain, Order Management, and Customer Services processes and systems.
- Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication.
- Ability to operate independently with minimal daily supervision.
- Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables is preferred.
What We Offer:
* Competitive benefits package that starts on day one of employment.
- Innovative technology and state-of-the-art systems to support your work.
- Opportunities for growth and development in a global organization.
- Collaborative and inclusive work environment that values continuous learning and improvement.
- Flexible work arrangements, including remote work options.
Skills:
* Communication
- Complex Issues
- Cross-Functional Teamwork
- Customer Service
- Group Problem Solving
- Order Management
- Prioritization
- Process Improvements
- Relationship Building
- Supply Chain
- Teamwork
- Time Management
Pay Range:
$60,200 - $74,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please apply to this role through our website. We look forward to hearing from you! Apply for this job