Experienced Customer Care Professional - Platinum

Join arenaflex's Global Community of Colleagues Dedicated to Delivering Exceptional Customer Experiences At arenaflex, we believe that the right backing empowers individuals and businesses to achieve incredible progress. As a Customer Care Professional - Platinum, you'll become part of a diverse and global community of colleagues who share an unwavering commitment to supporting our customers, communities, and each other. Here, you'll have the opportunity to learn, grow, and create a unique and meaningful career journey that aligns with your personal and professional goals.

A Culture of Excellence and Innovation

arenaflex is a brand built on delivering the world's best customer experience. As a Customer Care Professional - Platinum, you'll be the face of the company, creating positive interactions with our customers every day. From curating unique travel or lifestyle experiences to helping customers with their everyday needs, you'll have the chance to grow your skills through industry-leading training and ongoing coaching. Our commitment to excellence and innovation is reflected in our company values, which prioritize integrity, teamwork, and customer satisfaction.

Role & Responsibilities

As a Customer Care Professional - Platinum, you'll utilize your skills, experience, and passion for customer service to propel your team and its business partners to success. Your daily responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality
• Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while reinforcing the benefits of our services and acknowledging customer tenure
• Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics

Minimum Qualifications

To succeed in this role, you'll need:

• Strong written and communication skills to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
• Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills

While not required, the following skills will make you a strong candidate:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements

* Flexibility to work anytime between 6:00am - 2:00am, including weekends

• Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week
• Workplace Flexibility: Full-time. Shift flexibility requirements

Compensation and Benefits

As a valued member of the arenaflex team, you'll receive:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

A Culture of Inclusion and Diversity

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive work environment that values and respects the unique perspectives and experiences of our colleagues.

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply. As a Customer Care Professional - Platinum, you'll have the chance to grow your skills, develop your career, and make a meaningful impact on our customers and communities. Apply Now! Apply for this job