Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex

Are you a passionate learning professional with a knack for creating meaningful learning experiences that drive business growth and talent development? Do you thrive in a dynamic environment where innovation and collaboration come together to shape the future of learning? Look no further! arenaflex is seeking an experienced Learning Experience Designer to join our WW Customer Trust Training – Learning Experience Design (LXD) team, where you'll have the opportunity to design and develop cutting-edge learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical.

About arenaflex and the WW Customer Trust Training LXD Team

arenaflex is a leading global company that's revolutionizing the way we learn and grow. Our WW Customer Trust Training LXD team is a talented group of learning professionals who are dedicated to creating great learning experiences for associates and investigators. We're a team that's passionate about improving learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and measuring the learner experience through customer feedback and curriculum evaluation.

Key Responsibilities

As a Learning Experience Designer on our team, you'll have the opportunity to:

• Develop Engaging Learning Experiences: Create interactive and immersive e-learning experiences that drive on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools.
• Manage Curriculum Maintenance: Oversee and execute curriculum maintenance review and implementation cycles to ensure our learning programs stay up-to-date and relevant.
• Mentor and Coach: Mentor or coach new LXDs and apprentices on design and processes, helping them grow and develop in their roles.
• Consult with Customers: Collaborate with customers to define problems and develop solutions that meet their needs and drive business results.
• Improve Processes and Templates: Contribute to the improvement of processes and curriculum templates to minimize development time for new training materials.
• Consult on Programs: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
• Embed Data Collection and Feedback: Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience.
• Lead Continuous Performance Improvement: Lead efforts to drive continuous performance improvement from insights generated through data collection and feedback.
• Collaborate with Stakeholders: Collaborate effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content.

About the Team

Our WW Customer Trust Training LXD team is a dynamic and collaborative group of learning professionals who are passionate about creating great learning experiences for associates and investigators. We're a team that's dedicated to improving learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and measuring the learner experience through customer feedback and curriculum evaluation.

Essential Qualifications

* 5+ years of program or project management experience

• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

* 5+ years of driving end-to-end delivery and communicating results to senior leadership experience

• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

What We Offer

* A dynamic and collaborative work environment that's passionate about learning and growth

• Opportunities for career growth and development in a rapidly evolving industry
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off
• A competitive salary and bonus structure that rewards performance and achievement
• A chance to work on cutting-edge projects that drive business growth and talent development

How to Apply

If you're a passionate learning professional who's looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you! Apply for this job