Experienced Technical Customer Experience Representative – Hybrid Work Model at arenaflex
Job Type:
Full-time, Hybrid (mostly work from home)
Location:
Richmond, VA
Hourly Rate:
Starting at $20 per hour, with opportunities for up to $21 per hour based on performance and schedule
About arenaflex
arenaflex is a high-tech home security company that's passionate about protecting the life you've built. We've created a culture that cares just as deeply about the career you're building, where collaboration and innovation thrive. Our no-ego culture offers big opportunities for those seeking their next challenge, making a huge impact on the lives of those we protect.
Embracing a Hybrid Work Model
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person. Teams can choose where they work for the remainder of the week, benefiting from flexibility and using the best of both worlds to get their work done.
Why Join arenaflex?
We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.
Job Summary
We're seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. As a Technical Customer Experience Representative, you'll be responsible for taking inbound calls from our customers and assisting them to the best of our ability. If you're looking for a position where you can help people stay safe while providing excellent customer service, this is the job for you!
Responsibilities
* Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
What You'll Bring
* Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction
Certification Requirements
Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.
Perks and Benefits
* Shift Differential for Nights & Weekends
- Opportunities for Career Progression
- Medical, Dental, and Vision Benefits Starting Day 1
- Matching 401k up to 4%
- Holiday Pay
- Paid Time Off
- Team Building Activities
- #BagelThursdays
- Employee Referral Programs $$$
Our Values
* Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
- Aim High: Always challenging oneself and others to raise the bar.
- No Ego: "no job too small" attitude, and open, inclusive, and humble style.
- One Team: Highly collaborative approach to achieving success.
- Lift As We Climb: A track record of investing in developing others and helping others succeed.
- Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment.
Equal Opportunity Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
How to Apply
If you're excited about this opportunity and want to join our team, please submit your application through our website. We can't wait to hear from you!
Apply Now
Apply Job! Apply for this job