Part Time After Hours - Remote Customer Service Specialist

Join arenaflex, a leading healthcare organization, as a Part Time After Hours - Remote Customer Service Specialist and be part of a dynamic team that delivers exceptional patient care and service. As a key member of our Access Center, you will play a vital role in facilitating patient healthcare needs, navigating electronic health records, and providing top-notch customer service to patients, healthcare providers, and facilities.

About arenaflex

arenaflex is a multi-specialty physician-led organization that includes over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we have provided access to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

As a Part Time After Hours - Remote Customer Service Specialist, you will be responsible for answering a high volume of inbound calls for assigned arenaflex practices. This position serves as the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. You will utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA.

• Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call.
• Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service.
• Schedule patient visits based on complex provider preferences; verify and update insurance and checks insurance eligibility; collect and document demographics; maintain proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; document and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours.
• Manage calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

* High School Diploma or GED

• 2-5 years of experience in customer service or healthcare
• No supervisor experience required
• Typing test required (minimum speed 35 wpm, 90% accuracy)
• Must live within 1 hour of St. Louis, Missouri
• 24 hours per week
• Part Time Benefit Eligible
• Will be part of Holiday Rotation

Benefits and Legal Statement

arenaflex offers a comprehensive benefits package to support your physical, emotional, social, and financial well-being. Our benefits include:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, visit [www.arenaflextotalrewards.com/Benefits](http://www.arenaflextotalrewards.com/Benefits).

Why Join arenaflex?

* Be part of a dynamic team that delivers exceptional patient care and service

• Enjoy a comprehensive benefits package to support your well-being
• Develop your skills and knowledge through our Institute for Learning and Development
• Contribute to the coordination of patient care and make a meaningful impact on the lives of patients and families
• Work in a safety-sensitive position that requires attention to detail and critical thinking

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to register your interest and submit your application. Apply for this job