Job Title: Patient Advocate Representative I - Customer Service Call Center at arenaflex
Join arenaflex, a pioneering healthcare organization, in redefining chronic care management and making a meaningful difference in the patient community. As a Patient Advocate Representative I in our Patient Support Department, you will be at the forefront of delivering exceptional customer service, ensuring patient satisfaction, and driving business growth.
About arenaflex
arenaflex is a leading healthcare organization that is revolutionizing the way chronic care management is approached. Our patient-centric approach focuses on delivering superior customer service, ensuring accurate and timely shipping of reorders, and providing cross-functional support to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. With a strong commitment to our values of Certainty, Compassion, and Advancement, we strive to create a dynamic and collaborative work environment that fosters growth and innovation.
Job Summary
As a Patient Advocate Representative I, you will be the primary point of contact for patients, handling inbound and outbound calls, resolving issues, and ensuring accurate reorder processing. You will also be responsible for maintaining patient satisfaction, troubleshooting new and existing patient concerns, adding services, verifying, and explaining insurance coverage to patients. Your exceptional communication and problem-solving skills will enable you to build strong relationships with patients, physicians, and referral sources, driving business growth and retention.
Responsibilities
* Obtains and processes authorizations for reorders
- Resolves patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation
- Ensures patients have all required medical documentation to permit billing of services as assigned
- Maximizes patient base through retention efforts and cross-selling via phone
- Handles inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
- Audits configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
- Maintains a strong understanding of medical documentation, Insurance requirements, and company procedures
- Maintains a high degree of confidentiality always due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Qualifications
* Minimum high school diploma or GED equivalent
- Customer Service Experience Preferred
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential
- Exceptional phone and email etiquette
- Position may require evening and weekend availability
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Proficient in computer software and technology
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to ensure your success in the role
- Opportunities for career growth and advancement in a dynamic and innovative organization
- Collaborative and supportive work environment that fosters growth and innovation
- Access to ongoing training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
* arenaflex is an EEO/AA employer, committed to creating a diverse and inclusive work environment
- Collaborative and supportive work environment that fosters growth and innovation
- Opportunities for socialization and team-building activities
- Flexible work arrangements to meet the needs of the department
Compensation, Perks, and Benefits
* Competitive hourly rate of $18/hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic and innovative organization that is making a meaningful difference in the patient community. Apply Now! Apply for this job