Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our Business Customer Service (BCS) team is a vital part of this mission, and we're seeking a highly skilled and innovative Senior Learning Specialist to join our Learning Delivery team. As a Senior Learning Specialist, you'll play a key role in shaping the learning experience for our Customer Support Associates, driving business performance, and fostering a culture of excellence within arenaflex.

About arenaflex

arenaflex is a global leader in e-commerce, and our Business Customer Service team is dedicated to providing top-notch support to our business customers. We're passionate about delivering exceptional experiences, and we're looking for talented professionals like you to join our team. Our company culture is built on a set of Leadership Principles that guide our decision-making and behavior, and we're committed to creating a workplace that's inclusive, diverse, and rewarding.

Key Responsibilities

As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing exceptional training experiences, and driving business performance. Your key responsibilities will include:

• Learning Delivery: Design, develop, and deliver training programs that meet the needs of our Customer Support Associates, including self-directed, instructor-led, virtual, and experiential learning experiences.
• Coaching and Development: Provide coaching and development opportunities to our Customer Support Associates, helping them to achieve their full potential and excel in their roles.
• Performance Management: Manage live performance metrics and oversee their results for the assigned territory and region, ensuring that our Customer Support Associates are meeting or exceeding performance targets.
• Data Analysis: Analyze data and metrics to identify training and coaching needs, and use this information to inform our training programs and initiatives.
• Partnerships: Partner with operational stakeholders to ensure that our Learning Experience team is aligned with business objectives and priorities.
• Quality and Learning Metrics: Drive quality and learning metrics, ensuring that our training programs are effective and meeting business needs.
• Communication: Communicate effectively with stakeholders, including Customer Support Associates, operational teams, and senior leaders, to ensure that our training programs are meeting business objectives.

Essential Qualifications

To be successful in this role, you'll need:

2+ years of experience

in training delivery roles, with a focus on adult learning, content design, and facilitation.

1 year of experience

in Customer Service or customer service-related work experience, with a strong understanding of customer needs and expectations.

Proficient computer skills

, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.

Highly accurate and fluent

in Japanese and English, with strong written and spoken communication skills.

Flexible work arrangements

, including the ability to work within a 24/7 x 365 days global team across a variety of time zones.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

Experience as a trainer

, corporate training specialist, or related position, with a strong understanding of adult learning principles and instructional design.

Project management skills

, with the ability to supervise multiple projects and prioritize tasks effectively.

Strong ability to multi-task

, with a focus on delivering high-quality results in a fast-paced environment.

Skills and Competencies

To succeed in this role, you'll need to demonstrate the following skills and competencies:

• Adult learning principles: A strong understanding of adult learning principles, including andragogy, experiential learning, and self-directed learning.
• Content design and facilitation: The ability to design and deliver engaging training programs, including self-directed, instructor-led, virtual, and experiential learning experiences.
• Data analysis: The ability to analyze data and metrics to identify training and coaching needs, and use this information to inform our training programs and initiatives.
• Communication: Strong written and spoken communication skills, with the ability to communicate effectively with stakeholders, including Customer Support Associates, operational teams, and senior leaders.
• Leadership: The ability to lead and manage a team of up to 30 Customer Support Associates, providing coaching and development opportunities to help them achieve their full potential.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Learning Specialist, you'll have access to a range of learning and development opportunities, including:

• Training and development programs: A range of training and development programs, including leadership development, technical skills training, and soft skills training.
• Mentorship and coaching: Access to mentorship and coaching programs, including one-on-one coaching and group mentoring.
• Career development: Opportunities for career development and advancement, including promotions and new job opportunities.
• Networking: Opportunities to network with other professionals within arenaflex, including senior leaders and subject matter experts.

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and rewarding. Our company culture is built on a set of Leadership Principles that guide our decision-making and behavior, and we're passionate about delivering exceptional customer experiences. As a Senior Learning Specialist, you'll be part of a dynamic and supportive team that's dedicated to making a difference.

Compensation, Perks, and Benefits

At arenaflex, we offer a range of compensation, perks, and benefits to our employees, including:

• Competitive salary: A competitive salary that reflects your skills and experience.
• Benefits package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Perks: A range of perks, including flexible work arrangements, professional development opportunities, and access to exclusive events and experiences.
• Stock options: Eligibility for stock options, including restricted stock units (RSUs) and stock options.

Conclusion

If you're a motivated and innovative professional with a passion for learning and development, we'd love to hear from you. As a Senior Learning Specialist at arenaflex, you'll have the opportunity to make a real difference in our customers' lives, drive business performance, and grow your career in a dynamic and supportive team. Apply now to join our team and start your journey with arenaflex! Apply for this job