Experienced Customer Care Coordinator – Part-time, 24 Hours/Week

At arenaflex, we're passionate about delivering exceptional patient care and experiences. As a Customer Care Coordinator, you'll play a vital role in ensuring the smooth processing of patient referrals, providing top-notch customer service, and collaborating with our team to achieve our goals. If you're a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting part-time opportunity.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and services. With a strong commitment to excellence, we strive to make a positive impact in the lives of our patients, families, and communities. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional care and experiences.

Job Summary

As a Customer Care Coordinator, you'll be responsible for completing and processing patient referrals, verifying insurance information, and communicating with patients, families, and internal referral sources. You'll work closely with our team to ensure complete and accurate information, and provide exceptional customer service to our patients and families.

Key Responsibilities

* Contributes to the achievement of established goals and objectives, adheres to department policies, procedures, quality standards, and safety standards

• Provides exceptional customer service, representing arenaflex in a positive and professional manner through attitude, communication, and response to inquiries and problems
• Supports community account managers and hospital-based clinical consultants in the coordination and/or outsourcing of home care referrals
• Receives and enters patient demographic, clinical, and insurance information from referral sources, verifying insurance or obtaining authorization as needed
• Verifies and documents Medicare Eligibility for homecare and creates billing sequence
• Communicates with internal referral sources and patients and their families, providing feedback to clinical consultants and account managers when insurance verification indicates a potential problem
• Supports clinical operations as needed through additional workflow completion, coordination with schedulers, and other operational support team members
• Maintains effective working relationships with other departments and participates in multi-disciplinary quality and service improvement teams
• Participates in meetings and on committees, representing the department and agency in community outreach efforts
• Enhances growth and development through participation in educational programs and affiliations
• Maintains working knowledge of various technology and applications, including HomeCare HomeBase, Forcura, and other electronic systems
• Obtains verification of patient insurance, including use of online insurance information and outreach to patients and families as needed
• Responsible for timely input of complete and accurate insurance information in payor fields in Home Care Home Base (HCHB)
• Communicates with business development staff when insurance verification indicates an alert preventing the successful processing of the patient's insurance
• Monitors workflow and databases for outstanding referrals, verifications, authorization, or re-authorizations to ensure timely processing of patients for services and care, and billing

Qualifications

* High school diploma or GED required

• Knowledge of medical terminology required
• Clerical/office experience, preferably in a healthcare setting required
• Insurance verification experience and/or medical claims experience preferred
• Proficiency in Microsoft Word, Excel, Outlook, and Internet Explorer
• Team player, strong interpersonal skills, including verbal and written communication
• Effective problem-solving skills and ability to work independently

Work Environment and Culture

As a part-time Customer Care Coordinator, you'll work in a dynamic and supportive environment with a team of dedicated professionals. You'll have the opportunity to contribute to the success of our organization, while also developing your skills and knowledge in a fast-paced healthcare setting. arenaflex is committed to providing a positive and inclusive work environment, where employees feel valued, respected, and empowered to make a difference.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a part-time Customer Care Coordinator, you'll have access to a range of learning opportunities, including:

• Ongoing training and development programs
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and tools
• Collaborative and supportive work environment

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Part-time salary with opportunities for overtime
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to employee wellness programs and resources
• Opportunities for professional development and growth

How to Apply

If you're a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting part-time opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Contact Information

For more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job