Experienced Full Stack Customer Service Specialist – Remote Operations Management

At arenaflex, we're revolutionizing the way we serve the families of customers and their employees in the trades. As a growing and established business, we're looking for a talented and motivated individual to join our team as a Full Stack Customer Service Specialist. If you're looking for a career, not just a job, and are passionate about delivering exceptional customer service, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's making a real difference in the lives of people in the trades. We believe in doing the right thing and serving our customers with genuine care. Our team is dedicated to providing top-notch service and support to our customers, and we're looking for someone who shares our values and is eager to grow with us.

Who We're Looking For

We're seeking a highly motivated and organized individual who is passionate about delivering exceptional customer service. As a Full Stack Customer Service Specialist, you'll be responsible for managing the day-to-day operations of our office, including answering phones, responding to emails, and managing service appointments. You'll also be responsible for coordinating scheduling of technicians, dispatching them to job sites, and ensuring that our customers receive the best possible service.

Responsibilities

As a Full Stack Customer Service Specialist, your responsibilities will include:

• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinate scheduling of technicians for service calls, installations, and repairs
• Dispatch technicians to job sites in a timely and efficient manner
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organize and maintain systems for documents, invoices, and client records
• Process payments from customers and follow up on overdue accounts as necessary
• Assist in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you'll need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment
• Proven ability to meet/exceed set goals
• Receptive to constant coaching and feedback
• Experience with customer relationship management (CRM) software
• Familiarity with plumbing/HVAC/service industry software and systems

What We Offer

As a Full Stack Customer Service Specialist at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options
• A comprehensive training program to help you succeed in your role
• A fun and collaborative team environment

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Professional development opportunities and training programs
• A fun and collaborative team environment

How to Apply

If you're a motivated and organized individual who is passionate about delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.

Background Check

As a condition of employment, all employees are required to undergo a background check. We are committed to ensuring the safety and security of our employees, customers, and communities, and we require all employees to undergo a thorough background check before starting work.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job