Experienced Customer Care Representative – Cannabis Industry Call Center

At arenaflex, we're passionate about creating a workplace where everyone feels welcome and valued. Our inclusive culture is built on the idea that diverse perspectives and experiences are the key to innovation and success. We're committed to equal employment opportunities and celebrate the unique qualities that make each person special. If you're looking for a role that combines customer service with a dynamic and growing industry, we want to hear from you. As a Customer Care Representative at arenaflex, you'll be one of the first points of contact for our customers and will play a critical role in shaping their experience with our brand.

About arenaflex

arenaflex is one of the largest multi-state cannabis companies in the world, operating in three markets: Florida, Massachusetts, and Texas. We're a company that's always pushing the boundaries of what's possible and striving to make a positive impact on people's lives. Our vision is to pioneer a new paradigm of well-being for all people, everywhere, and we're looking for talented individuals like you to help us get there.

What You'll Be Doing

As a Customer Care Representative, you'll be responsible for providing exceptional service to our customers via phone, email, and chat. You'll be the face of our brand and will work to ensure that every interaction is positive and memorable. Here are some of the key responsibilities of the role:

• Respond to and resolve customer questions, requests, and complaints in a timely and professional manner
• Serve as a patient and company advocate, educator, and ensure patients are serviced promptly with empathy
• Demonstrate good judgment regarding the escalation of issues that are beyond the scope and control of this position
• Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
• Maintain an understanding of our cannabis-based therapeutics and services provided by the Company
• Educate patients on the processes of registration, renewals, lost registration documents, etc.
• Record specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintain awareness of patient input and suggest changes to improve service or product
• Maintain patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintain caregiver paperwork in accordance with the State, maintain tracking in system and communicating changes to physicians

Experience and Skills You'll Bring

To be successful in this role, you'll need to have:

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-focused orientation and a true desire to make every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in Microsoft programs, Word, Excel, Outlook
• Ability to work quickly, prioritize tasks and stay calm under pressure
• Comply with arenaflex's current policies and procedures and applicable state and local laws

Preferred Qualifications

* Prior dispensary experience or cannabis knowledge

• Kustomer & Amazon Web Services application knowledge
• 1+ year working in a remote phone center/call center customer care setting/inbound calls

What You'll Get

As a member of the arenaflex team, you'll enjoy a range of benefits and perks, including:

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our arenaflex Cares program

Our Culture

At arenaflex, we're united by our vision, mission, and values. Our vision is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our values are:

• Integrity
• Collaboration
• Alignment
• Intentionality
• Accountability
• Agility

We're an Equal Opportunity Employer and celebrate the unique qualities that make each person special. We're committed to creating a workplace where everyone feels welcome and valued.

How to Apply

If you're passionate about customer service and the cannabis industry, we want to hear from you. Apply now to join our team and be a part of something amazing. Apply Job!

Note:

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels welcome and valued. Apply for this job