Experienced Customer Support Co-op – Operations and Customer Center at arenaflex

Join arenaflex, a world-renowned airline, as a Customer Support Co-op in our Operations and Customer Center (OCC). As a key member of our team, you will contribute to the success of our global operations by utilizing data to solve operational business challenges. This is an exceptional opportunity to gain hands-on experience in a dynamic and fast-paced environment, working alongside aviation professionals who are passionate about delivering exceptional customer experiences. About arenaflex arenaflex is a leading airline that operates a global network of flights, connecting millions of passengers to destinations around the world. Our Operations and Customer Center (OCC) is the heartbeat of our operations, responsible for all strategic and tactical decision-making for any operational disruptions. We are committed to providing our customers with a safe, reliable, and enjoyable travel experience, and we are seeking talented individuals to join our team. Job Responsibilities As a Customer Support Co-op in our OCC, you will be responsible for the following key tasks:

Load Control Center

* Responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications. * Work with the LCC's back office, creating applications and efficiencies to reduce workload for the frontline team. * Collaborate with aviation professionals to develop strategies and tools to improve operational efficiency.

Fuel System

* Responsible for developing strategies, tools, and sustainability policies for annual jet fuel consumption. * Research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting. * Work with cross-functional teams to implement fuel-saving initiatives and reduce environmental impact. Requirements to Succeed To be successful in this role, you will need to meet the following minimum qualifications: * Currently pursuing a bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program. * Available to work for three alternating semesters in Atlanta, GA, Monday through Friday. * Must be enrolled in an educational institution throughout the co-op program. * Willingness and ability to learn new skills and take on new challenges. * Team-first attitude with a focus on team success. * Strong organizational, project management, and verbal/written communication skills. * Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. * Comfortable working in both group and individual settings. * Prioritizes safety and security for oneself and others. * Embraces diverse people, thinking, and styles. * Must have a high school diploma, GED, or high school equivalency. * Must be at least 18 years old and authorized to work in the US. Preferred Qualifications While not required, the following qualifications are highly desirable: * Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint. * Understanding of airline operations, scheduling, and planning. * History of leadership roles in student and community organizations. * Passionate about a future career in the aviation industry and serving arenaflex's customers. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. * Familiarity with data analysis tools and techniques. * Strong project management and organizational skills. * Ability to work collaboratively with cross-functional teams. Career Growth Opportunities and Learning Benefits As a Customer Support Co-op at arenaflex, you will have the opportunity to gain hands-on experience in a dynamic and fast-paced environment. You will work alongside experienced professionals who are passionate about delivering exceptional customer experiences. Our co-op program is designed to provide you with the skills and knowledge you need to succeed in your future career. Work Environment and Company Culture arenaflex is committed to providing a safe, inclusive, and supportive work environment. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We are proud to be an equal opportunities employer and welcome applications from diverse candidates. Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, including: * Salary: $65,000 - $75,000 per year. * Comprehensive health insurance. * Retirement savings plan. * Paid time off and holidays. * Opportunities for professional development and career growth. How to Apply If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now Apply Job! Apply for this job