Experienced Bilingual Customer Service Representative - Training Provided - Remote Opportunity at arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative connectivity solutions, as a Bilingual Customer Service Representative. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction and loyalty. With a focus on providing solutions to customers' billing, programming, and technical troubleshooting questions, you will be an ambassador for arenaflex, promoting our products and services to new and existing customers.
About arenaflex:
arenaflex has been reimagining the future of connectivity for over 40 years, offering a range of innovative solutions, including satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now, America's First Smart Network. Our commitment to customer experience has earned us the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row.
Job Duties and Responsibilities:
As a Bilingual Customer Service Representative, you will:
- Provide solutions to customers' billing, programming, and technical troubleshooting questions, promoting products and services to new and existing customers
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Support customers between the hours of 6 AM to 10 PM MT
- Work a pre-planned schedule, with two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
- Have open availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs
- Adhere to and be able to work a pre-planned schedule
- Be able to speak with customers in Spanish and English
- Reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee to be eligible for hire
Skills, Experience, and Requirements:
Ideal candidates have:
- High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
All candidates must have:
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Ability to be on camera during all video meetings
- Superb attendance
- Open availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays
- Flexibility with schedule changes every 12-15 weeks
- Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone
Work Environment and Company Culture:
You will be working from home, with arenaflex providing all initial equipment required to perform the role, aside from home internet. A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of arenaflex. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced.
Home Internet Requirements:
* Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter
What's in it for you?
* This is a Full Time, Work-From-Home position
- 10% increase to your starting rate upon completing an apprenticeship
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- PTO and Paid Sick Time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 credit per line (up to 5) for Boost Mobile
- Heavily discounted DISH, Sling, & Boost Mobile Service
- Defined career ladders and extensive opportunities for upward mobility
Starting Pay:
* Florida: $15.00 + $0.50 Language Differential
- Georgia: $15.00 + $0.50 Language Differential
- Indiana: $15.00 + $0.50 Language Differential
- Kansas: $15.00 + $0.50 Language Differential
- Mississippi: $15.00 + $0.50 Language Differential
- Missouri: $15.00 + $0.50 Language Differential
- Nebraska: $15.00 + $0.50 Language Differential
- North Carolina: $15.00 + $0.50 Language Differential
- South Carolina: $15.00 + $0.50 Language Differential
- Tennessee: $15.00 + $0.50 Language Differential
Salary Ranges:
* Compensation: $15.00/Hour
Benefits:
At arenaflex, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make valuable connections, both in and out of work; Employee Resource Groups. From versatile health perks to new career opportunities, check out our benefits on our careers website. Candidates need to successfully complete a pre-employment screen, which may include a drug test Apply Job! Apply for this job