Experienced Technical Customer Success Manager - UK North/South Regions

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you have a strong background in asset maintenance and performance optimization, with a keen eye for detail and a knack for building lasting relationships? If so, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way industrial companies maintain their assets, and we're looking for a talented Technical Customer Success Manager to join our UK team. As a key member of our organization, you'll play a vital role in helping our customers maximize the value from our SAM4 condition-based maintenance system, while driving business growth and expansion in the UK.

About arenaflex

arenaflex is a young, dynamic, and innovative technology company that's making waves in the field of Condition-Based Maintenance. Our groundbreaking SAM4 technology is transforming the way industrial companies maintain their assets, and we're committed to empowering our customers to preempt asset failure, eliminate costly unplanned downtime, and enhance performance. At the heart of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies, helping them to optimize their assets and minimize energy consumption. Our team is passionate about making a lasting positive impact on businesses worldwide, and we're committed to a proactive approach that's all about "Acting instead of Reacting." We're not just a company - we're a community of innovators, thinkers, and doers who are dedicated to driving change and making a difference.

About the Role

As a Technical Customer Success Manager, you'll join our wider UK organization, serving as our primary technical point of contact for clients across multiple sectors. Your role will be crucial in enabling customers to maximize the value from our SAM4 condition-based maintenance system, and you'll be responsible for developing relationships with our customers at multiple levels, building endorsement for our product, and maximizing value for our customers. Your key responsibilities will include:

• Supporting our customers' technical teams on-site to get value from our product, which means installing the SAM4 hardware, realizing energy savings by optimizing asset setup and performance, and addressing potential upcoming failures detected by SAM4.
• Helping project leads at our customers set up the right processes, roles, and responsibilities to integrate SAM4 notifications into their daily operations.
• Developing relationships with our customers at multiple levels, building endorsement for our product, and maximizing value for our customers.
• Working with our Leiden-based teams to drive best-in-class service for our clients, representing our "Act instead of react" ethos.
• Taking ownership of direct contact with relevant stakeholders at our customers to plan and prepare site visits to troubleshoot and provide diagnostic support following SAM4 notifications.
• Setting up processes, roles, and responsibilities with the project lead from the customer to integrate SAM4 notifications into their daily operations.
• Inspecting, performing root cause analysis, and advising on maintenance interventions on assets' drivetrain components upon SAM4 notifications for upcoming failures (including visual inspection, vibration analysis, etc.) at client locations across the UK.
• Supporting customers and customers' framework partners in installation and troubleshooting of SAM4 hardware on site.
• Understanding the SAM4 technology and incident notifications and interpreting the implications of the Asset Reliability Specialist's analysis of SAM4 data.
• Documenting and reporting on findings of site visits in the SAM4 tooling, providing key lessons learned and diagnostic reports for our customers, including suggested interventions.
• Managing relationships with customers' maintenance and operations teams.
• Managing relationships with customers' framework partners for installation and asset maintenance.
• Representing the arenaflex brand at all times.
• Following all health and safety regulations set by our customers while being on site.

What You'll Bring

To succeed in this role, you'll need:

• At least level 3 Apprenticeships (ideally HND or HNC)
• 5-10 years of experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps
• Understanding of Condition-Based Maintenance strategies, technologies, and execution
• UK driving license

Desirable qualifications include:

• Experience in Water and/or Waste Water asset maintenance or operations
• Experience and/or certification for Vibration analysis or other condition monitoring techniques (e.g., ISO 18436)
• Digitally savvy, with a good understanding of IoT devices, set-ups, and communication

Competencies

To thrive in this role, you'll need to possess:

• Driven
• Pragmatic
• Open
• Team Player
• Effective communication
• Problem-solving
• Decision-making
• Customer orientation

What We Offer

As a valued member of our team, you'll enjoy:

• Annual base salary of between £40-50k
• Statutory annual leave entitlement of 28 days
• Vibrant and professional company culture based on freedom and responsibility
• Training and development opportunities
• Private health insurance
• Life insurance
• Pension: a generous employer contribution
• Generous parental leave arrangements
• Quarterly paid visit to our headquarters in Leiden, NL
• Flexible working hours

Ready to Join? Apply Now!

We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you're not sure whether you meet all the criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome. Apply Job! Apply for this job