Experienced Customer Service Representative – Remote Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join arenaflex, a leading organization in the insurance industry, as an Experienced Customer Service Representative. In this role, you will be the face of our company, providing top-notch support to our customers and stakeholders while working from the comfort of your own home.

About arenaflex

arenaflex is a dynamic and innovative organization that has been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. We pride ourselves on creating a culture that values employee growth, well-being, and community involvement. Our team is dedicated to providing exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

A Day in the Life of a Customer Service Representative

As an Experienced Customer Service Representative, you will be responsible for providing accurate and timely information to customers regarding dental insurance benefits and claims. Your day will be filled with:

• Answering a high volume of inbound phone calls, listening attentively to customers' needs, and providing solutions to their inquiries
• Utilizing multiple resources to research and resolve complex issues related to dental insurance benefits and claims
• Documenting calls thoroughly, including contact information, nature of the call, and resolution provided
• Assisting with claims processing, including entry of claims, requesting information from customers, and sending out refund requests
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Health Reimbursement Arrangements (HRA)
• Exhibiting a positive, professional demeanor and tact throughout all calls

Key Responsibilities

* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims

• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

* High school diploma, some college preferred

• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

Why Join arenaflex?

* Competitive compensation package, including an annual bonus and merit increase

• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
• A diverse, fun, and engaging workplace that feels like a small and close-knit community
• Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice

Work Environment and Culture

arenaflex is committed to creating a culture that values employee growth, well-being, and community involvement. Our team is dedicated to providing exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. We offer a range of benefits and perks, including:

• A diverse, fun, and engaging workplace that feels like a small and close-knit community
• Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• Competitive compensation package, including an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Contact Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type

Full-time

Pay

$17.50 - $19.00 per hour

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift

Day shift

Location

Oklahoma (Required)

Work Location

Remote Apply for this job