Experienced Customer Service Representative – Retail and Food Service

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a welcoming environment for our guests. As a Customer Service Representative, you'll play a vital role in bringing our brand to life and exceeding customer expectations. If you're a people person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of retail and convenience products, with a strong commitment to customer satisfaction and community involvement. Our team members are the face of our brand, and we're looking for individuals who share our values and are eager to make a difference. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing exceptional service, promoting our products, and building strong relationships with our customers.

Job Expectations

As a Customer Service Representative, you'll be responsible for:

• Maintaining courteous, professional contact with co-workers, customers, vendors, and community members
• Maintaining a neat appearance and good personal hygiene in compliance with arenaflex image standards
• Supporting and following established safety, security, quality guidelines, and arenaflex policies, procedures, practices, and programs
• Preserving the safety of yourself, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
• Ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures
• Following federal law and company standards on carding customers for all age-restricted products sold at our stations
• Working professionally with vendors and contractors
• Regular and punctual attendance is expected
• Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products

Essential Functions

As a Customer Service Representative, your key responsibilities will include:

• Providing exceptional guest service, being courteous, and always greeting and thanking all customers while making eye contact
• Conducting all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures, including retail and fuel sales transactions completed through multiple forms of payment
• Maintaining cash drawers to be at or below maximum levels, securing all funds in the safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales
• Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable
• Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss
• Actively promoting store specials and other marketing programs
• Cross-checking the price of delivered goods for accuracy
• Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products
• Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
• May perform other duties as assigned by management

Requirement/Qualifications

To be successful as a Customer Service Representative, you'll need:

• Availability to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays
• Strong attention to detail
• Ability to handle challenging situations professionally and exercise exceptional judgment
• Ability to work both independently and in team settings
• Possession of required up-to-date food handling certificates, as required by law (in specific locations only)
• Cooking/Restaurant experience preferred

Supervisor Responsibilities

This position has no supervisory responsibilities.

Travel

Rare, limited to required training and coverage for nearby stations.

Physical Demands

As a Customer Service Representative, you'll be required to:

• Stand and walk for long periods of time on hard and uneven surfaces
• Bend, lift, push, and move product using proper lifting techniques
• Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
• Periodic exposure to all outdoor conditions during daylight hours
• Moderate exposure to walk-in coolers and freezers at 34 F or lower
• Frequent handwashing and attention to personal cleanliness standards

Age Requirements

* Must be at least 18 years of age or older to work in California and Oregon locations

• Must be at least 21 years of age or older to work in Washington locations
• Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
• Must be at least 21 years of age or older to work in Management positions

Benefits

As a valued member of the arenaflex team, you'll enjoy:

• Full-time & Part-time shifts available
• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Program
• Loyalty Service time Program
• Commuter benefit Program

Equal Opportunity Employer

arenaflex is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

Accommodations

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at [insert email].

Compensation Range

$17.00 - $18.00

Join Our Team!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply now to become a part of our dynamic team and start your journey with arenaflex today! Apply Job! Apply for this job