Experienced Full Stack Call Center Representative – Data Entry & Customer Service

Join arenaflex, a leading retail pharmacy and healthcare company, in shaping the future of patient care and customer satisfaction.

About arenaflex

arenaflex is a pioneering healthcare and retail company, dedicated to making a positive impact on people's lives through better health and wellness. With a rich legacy of over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves almost 10 million customers daily. Our team of dedicated professionals, including pharmacists, plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Job Summary

We are seeking an experienced Full Stack Call Center Representative to join our remote team at arenaflex. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer calls, processing patient and medication data, and providing exceptional customer service. If you have a passion for delivering outstanding customer experiences and are skilled in data entry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Out-of-Scope (OOS) issues by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Make phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve OOS issues.
• Provide support to pharmacists, both in-office and in-remote areas.
• Identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent (GED).

• Essential level computer skills, including:

+ Starting and closing the computer. + Using the mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing documents. + Accessing data online.

• Essential web browsing skills, including:

+ Opening a program. + Composing URLs in the correct location. + Using a web search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing forms online.

• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing records).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing records).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunity to work in a dynamic and growing company.
• Comprehensive training and development programs.
• Collaborative and supportive work environment.
• Flexible remote work options.
• Opportunities for career growth and advancement.
• Competitive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. Apply for this job