Experienced Customer Service Representative – Work From Home Opportunity with arenaflex

Job Summary:

Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our customers while working from the comfort of your own home. With a competitive hourly rate of $35, this is an opportunity to advance your career while enjoying a better work-life balance.

About arenaflex:

arenaflex is a leading airline that prides itself on its commitment to excellence, innovation, and customer satisfaction. With a diverse and inclusive workforce, we strive to create a workplace where everyone can thrive and reach their full potential. Our 20+ Employee Business Resource Groups are dedicated to connecting our colleagues to our customers, partners, networks, and investors, fostering a comprehensive workplace that addresses and exceeds the challenges of our diverse world.

Why You'll Love This Job:

As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling a wide range of inquiries, and resolving issues in a polite, professional, and courteous manner. You will be the ambassador of arenaflex, representing our brand values and ensuring that every customer interaction is a positive one.

Key Responsibilities:

* Issue, reissue, and refund traveler tickets

• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue updates
• Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revitalize
• Perform traveler loading, including ticket lift or ticket lift/confirmation
• Work door reader/scanner and related duties to include pre-boarding, observing/checking carry-on items and departure line models
• Work jetways/spans for the purpose of boarding and deplaning travelers
• Make boarding and flight door declarations
• Convey domestic/international flight records
• Perform traveler service flight close-out systems
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight loading process
• Perform customer service hands-on training
• Process and complete visa-related exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and booth items handling at ticket counters
• Line up at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Accept and initiate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
• Answer and assist during security as well as emergency circumstances
• Furnish connecting travelers with gate information
• Provide quality customer service in a professional manner and according to arenaflex's standards
• Adhere to company policies, procedures, and performance standards
• Complete task applicable stages of training
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/systems including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualified individuals with disabilities.

Contingent upon your airport size, you may also perform the following:

* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities

• Help international travelers through customs/migration, including baggage reverify
• Convey tickets, international flight records, and customs/migration forms

All You'll Need for Success:

* Least Capabilities: + Education and Earlier Professional training + Bilingual language abilities expected in certain areas + Relevant valid driver's license as required by local authorities + Should meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain proper airport power or US Customs security identification, if relevant + Completion of a pre-employment drug screen, extensive background investigation, or fingerprinting to meet company and security requirements + Should be approved to work in the U.S.

• Favored Capabilities:

+ Education and Earlier Professional training + Working knowledge of Saber or other Traveler Service System + Past face-to-face Customer service experience + Working in a high-speed environment

What You'll Get:

* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.

• Health Programs: We believe that you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available following one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family:

From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our customers, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today! Apply Job! Apply for this job