Customer Service Representative (Remote - Must reside in Hawaii)

Customer Service Representative (Remote – Must reside in Hawaii) Summary: Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai‘i. This is a fully remote position, equipment provided. Must be available to work flexible schedule.

Key Responsibilities

• Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members.
• Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction.
• Accurately complete data entry, call logs, and follow-up documentation in a timely manner.
• Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services.
• Perform pre-screenings and intake support as required by specific service contracts.
• Maintain strict confidentiality and professionalism at all times.
• Participate in ongoing training in human services, customer care, and technology systems.
• Share feedback with the manager regarding community needs or resource gaps.
• Contribute to a positive and collaborative team environment.
• Be available to assist during emergency activations (e.g., natural disasters or crisis response).
• Perform additional duties as assigned.

Preferred Skills & Experience

• Friendly, empathetic, and professional communication style.
• Experience handling calls from individuals in crisis or high-stress situations.
• Background in customer service, social services, healthcare, or nonprofit work preferred.
• Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems.
• Strong organizational and interpersonal skills, with the ability to multitask effectively.

Education & Experience

• High school diploma or GED required.
• Prior call center or customer service experience preferred.
• Experience in nonprofit or human services settings is a plus.

Additional Information:

• Job Type: Temporary Opportunity 1-3 months with possible extension
• Pay: $17.38/hr
• Shifts are: 7:00 a.m.–4:00 p.m. or 1:00 p.m.–10:00 p.m., 40 hours per week. The call center operates 7 days a week, and shift assignments rotate every 2 weeks.
• Location: fully remote, Must reside in Hawai‘i
• Employment is contingent upon the successful completion of a background check and drug screening.
• Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed. Please forward resumes to: Bishop & Company Phone: 808-839-2200 Website: http://www.bishopco.net/ Location: Honolulu, HI

No relocation, In-state applicants only. Must be available to interview immediately.

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