Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch insurance solutions to our valued members. As a key member of our Insurance Call Center team, you'll play a vital role in shaping the future of our organization while enjoying the flexibility of working from home. If you're passionate about delivering outstanding customer service, have a knack for insurance, and are eager to grow your career, we invite you to join our dynamic team as an Experienced Insurance Customer Service Representative.

About arenaflex

arenaflex is a leading provider of insurance and roadside assistance services, committed to empowering our members with peace of mind and unparalleled support. With a rich history of innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the insurance industry. Our team is comprised of talented professionals who share a passion for delivering exceptional experiences and making a meaningful impact in the lives of our members.

Key Responsibilities

As an Experienced Insurance Customer Service Representative at arenaflex, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone, providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium.
• Reviewing and updating policies to enhance retention and better meet the needs of our members, counseling them on appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance.
• Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes.
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC.
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service, providing quotes on endorsements as requested.
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies.
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner.
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims.
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer.
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information.
• Performing other duties as assigned.

What We Offer

As an Experienced Insurance Customer Service Representative at arenaflex, you'll enjoy:

• A competitive hourly rate, depending on experience and salary zone.
• Eligibility for Annual Merit Increase.
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on the first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts.
• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• Tuition reimbursement.
• 401(K) plan with company match up to 7%.
• Free AAA Premier Battery Membership.

What We Need from You

To succeed in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.
• A Property and Casualty insurance license, required.
• A Membership license, preferred, and/or the ability to obtain within 90 days of employment.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we're dedicated to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Work Schedule

As a work-from-home Insurance Customer Service Representative, you'll enjoy a flexible schedule with the following hours:

• Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team (Saturday hours: 9 a.m. to 3 p.m.).

How to Apply

If you're ready to join a dynamic team and take your career to the next level, apply now for the Experienced Insurance Customer Service Representative position at arenaflex. Apply for this job