Experienced Full Stack Customer Service Representative – Hybrid Sales and Support
Join arenaflex, a global leader in communications and technology, as a key member of our Premier Service Consultant team. As a hybrid sales and support professional, you will redefine customer service, creating meaningful connections with each customer and driving satisfaction and loyalty.
About arenaflex
arenaflex is a pioneer in making connections, and we've been at the forefront of innovation since Alexander Graham Bell invented the telephone and founded our company nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world.
Job Summary
As a Premier Service Consultant specializing in customer acquisition and service, you will be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
- Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services
- Cross-trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business
What You Can Look Forward To
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant
- Our Premier Service Consultants earn between $600.00 - $696.50 weekly + up to $36,000 in commissions yearly if all sales goals are met
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Requirements
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential
- Specific job assignments may require day, evening, weekend, or holiday hours
- Occasional overtime may be required
- WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities and Learning Benefits
* Career possibilities are limitless with arenaflex
- You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant
Work Environment and Company Culture Highlights at arenaflex
* arenaflex is a pioneer in making connections, and we've been at the forefront of innovation since Alexander Graham Bell invented the telephone and founded our company nearly 150 years ago
- We help bring families, communities, and businesses together with the products and services they need to thrive every day
- From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world
How to Apply
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today! Apply Job!
Equal Employment Opportunity (EEO) Statement
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job