Experienced Customer Care Professional - Platinum

Join arenaflex, a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. As a Customer Care Professional, you'll be the face of our company, creating positive interactions with our customers every day. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.

About arenaflex

arenaflex is a brand built on going above and beyond to provide the best customer experience. We're a company that values our colleagues and their loved ones, offering benefits and programs that support their holistic well-being. Our commitment to our customers, communities, and colleagues is unwavering, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

Role & Responsibilities

As a Customer Care Professional, you'll utilize your skills, experience, and passion for customer service to help propel your team and its business partners to success. Your daily responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
• Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure
• Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the customer and our merchants
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics

Minimum Qualifications

* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction

• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills

* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills

• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements

* Flexibility to work anytime between 6:00am - 2:00am, including weekends

• Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week
• Workplace Flexibility: Full-time. Shift flexibility requirements

Compensation & Benefits

arenaflex offers a fantastic and diverse working environment. High performance is rewarded with target-driven incentives. The expected hourly pay range for this job requisition is $20.00 to $22.25, plus bonus and benefits. Our benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities & Learning Benefits

arenaflex is committed to helping you grow your skills and advance your career. As a Customer Care Professional, you'll have access to industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service. Our commitment to our colleagues and their loved ones is unwavering, and we strive to provide the support and resources you need to thrive, professionally and personally.

Work Environment & Company Culture

arenaflex is a company that values our colleagues and their loved ones, offering benefits and programs that support their holistic well-being. Our commitment to our customers, communities, and colleagues is unwavering, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day. Our work environment is diverse and inclusive, with a focus on collaboration and teamwork.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now

If you're passionate about delivering exceptional customer service and building strong relationships with our customers, we encourage you to apply for this exciting opportunity. Join arenaflex and let's lead the way together. Apply for this job