Experienced Customer Experience Agent – Overnight Shift

Join arenaflex, the largest livestream shopping platform in North America and Europe, as we revolutionize the future of ecommerce. Our mission is to bring together community, shopping, and entertainment, creating a unique experience for our users. As a Customer Experience Agent on our overnight shift, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving.

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, offering a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our commitment to values and community has made us one of the fastest-growing marketplaces, and we're now hiring forward-thinking problem solvers across all functional areas.

Role

As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. Your tasks will include:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience.
• Resolving all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
• Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Working with other departments to troubleshoot, research, and resolve open questions.
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and being customer-first.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that encourages growth, learning, and innovation.

Compensation and Benefits

* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Why Join arenaflex?

We're proud to be an Equal Opportunity Employer, valuing diversity and not discriminating on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, apply now to become a part of arenaflex's Customer Experience team. Apply for this job