Temporary Customer Support Coordinator – Empowering Hearing Care through Exceptional Service

At arenaflex, we're on a mission to revolutionize the way people experience hearing care. As a leader in the direct-to-consumer hearing care space, we're committed to making our services more accessible and affordable for millions of people worldwide. Our journey began as a scrappy startup, and with the backing of our parent company, GN, we've grown into a pioneering force in intelligent audio solutions. Our partnership with Jabra has enabled us to create the Jabra Enhance online hearing business, leveraging GN's expertise and Jabra's innovative audio engineering to deliver exceptional hearing care experiences.

About arenaflex

We're a dynamic, data-driven organization that values our employees as much as our customers. Our team is comprised of talented thinkers, creators, and doers who are passionate about making a difference. From actors to sommeliers, top-chefs to dancers, and black belts to filmmakers, our diverse crew is united by a shared commitment to excellence and compassion. At arenaflex, we believe in fostering a collaborative and inclusive work environment that encourages creativity, growth, and well-being.

Temporary Customer Support Coordinator Role

As a remote Customer Support Coordinator at arenaflex, you'll play a vital role in our mission to empower people with hearing loss to connect with their world. You'll provide efficient and friendly assistance to our customers across multiple channels, including phone calls, emails, customer tasks, live chats, and more. As a representative of our best-in-class customer care team, you'll triage support channels, handle administrative tasks, and ensure seamless coordination with other teams using various software systems. This temporary position offers full-time hours from November 18, 2024, until January 12, 2025, with the possibility to extend or convert to permanent employment.

Key Responsibilities:

* Complete inbound work in an omnichannel support environment, with a focus on phone calls but also including emails, customer tasks, live chats, and other channels

• Independently complete administrative tasks according to standard operating procedures, including:

+ Scheduling and rescheduling customer appointments + Processing order cancellations, returns, and warranties + Providing customers with shipping and order statuses + Placing orders for additional supplies

• Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers
• Properly address and route customers' support needs, including complaints, leveraging a proficient and current understanding of arenaflex services
• Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
• Ensure our customers' privacy and security; follow policies and procedures related to customer verification, data security, and other compliance requirements
• Act as an ambassador of the arenaflex culture by embodying our values in each internal and external interaction

What You'll Bring:

* 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support

• Strong written and verbal communication skills, delivered with a friendly and professional tone
• Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
• Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus
• Comfort working independently and efficiently in a fast-paced, high-touch support environment
• Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred
• Ability to work one of the following schedules. Please indicate your 1st and 2nd preference within your application:

+ A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET) + B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) + C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) + D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET) + E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET) + F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET)

Compensation and Benefits:

Our compensation is competitive, with an hourly rate of $20.00 to $24.00. As an equal opportunity employer, arenaflex participates in E-Verify and offers a comprehensive benefits package to support your well-being and career growth.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of people with hearing loss. We offer a dynamic work environment, opportunities for growth and development, and a commitment to diversity, equity, and inclusion. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this temporary Customer Support Coordinator role.

Apply Now:

Don't miss this opportunity to join our team and make a difference in the lives of people with hearing loss. Apply now by clicking the link below: Apply Job! Apply for this job