Experienced Customer Support Executive – B2B Client Support and Relationship Management

At arenaflex, we're a dynamic and innovative technology company that's changing the way retailers connect with the youth market. Our award-winning solutions have earned us a spot on The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain. We're passionate about creating an empowering workplace for our employees, driving ROI for our clients, and satisfying our consumers with cutting-edge technology.

Equity, Diversity & Inclusion at arenaflex

At arenaflex, we're committed to growing an inclusive, diverse, and respectful group of people we're proud of. Accountability plays a big role in our company values, and we're totally honest, open, and transparent about our ED&I efforts. We believe in valuing uniqueness and welcome applications from all backgrounds, even if you don't think you fit the criteria. Our ever-evolving culture is defined by our people, and we're dedicated to creating a workplace where everyone feels valued and empowered.

Research Shows We're Not Alone

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at [email protected].

About the Role

As a result of our ongoing success and growth, we're looking for a brand new Customer Support Executive to join our team in supporting our US offering! You'll be joining a team who strive to ensure that our clients and brands have a smooth-sailing process when utilizing everything arenaflex has to offer on the B2B side of our business.

Responsibilities

* Ownership of internal support tasks including media scheduling and offer management

• Scheduling booked media campaigns inclusive of collecting assets, confirmation of booked dates, sending approvals to brands
• Dealing with offer management requests such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low and updating image offers
• Ensuring that tasks are completed and adhering to agreed SLA's
• Maintaining relationships with clients and communicating around booked media campaigns
• Cross collaborating with internal teams such as Design, Customer Success, and Advertising teams

About You

We'd love to hear from you if you have:

• Experience working with B2B or B2C clients
• Great time management and high organization skills
• Experience working cross collaboratively with internal teams
• Experience working in a fast-paced environment
• Desirable experience with Asana and Salesforce

Benefits

Life at arenaflex

Let's take a look at just a few things that make arenaflex an amazing place to work...

• Competitive salary: We offer a salary that reflects your worth and experience.
• Unlimited holiday: We strongly believe in a healthy work-life balance, so we don't cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing.
• Accredited 'Great Place To Work' company: We're proud to be recognized as a great place to work, and we're committed to maintaining this status.
• Remote first working environment: We're a remote-first company, which means you're not obligated to come into the office. You can choose the environment you think you excel best in.
• Flexi-time: We offer flexible working hours, including Flexi Friday, which gives you the opportunity to finish at 1.30pm.
• Focus on welfare: We care about your wellbeing, and we offer gym memberships, wellness challenges, mental health first aider, and health cash plan.
• Incredible partnership discounts: We've partnered with some of the biggest brands in the world, and you'll get incredible discounts on everything from Google to GymShark.
• Commitment to personal development and career growth: We're committed to helping you grow and develop in your career, with learning budgets, coaching workshops, and progression plans.
• £200 work from home set up allowance: We want to make sure you have the best possible setup at home, so we're offering a £200 allowance to help you get started.

Want to Know More?

Check out our career site for everything you need to know about starting a career with arenaflex... https://partner.studentbeans.com/about-us/careers/

Apply Now

If you're passionate about delivering exceptional customer support and building strong relationships with clients, we'd love to hear from you. Apply now and join our team at arenaflex! Apply Job! Apply for this job