Experienced Customer Support Representative - Wireless Industry - Now Hiring at arenaflex
Join the arenaflex Team and Revolutionize the Future of Connectivity
At arenaflex, we're reimagining the future of connectivity, and we're looking for talented individuals to join our team as Customer Support Representatives. With a rich history spanning over 40 years, arenaflex has established itself as a leader in the satellite television service, live-streaming, and on-demand programming industries. Our innovative approach has led to the development of America's First Smart Network, and we're excited to bring this cutting-edge technology to the forefront.
About arenaflex
arenaflex is a dynamic and forward-thinking company that's committed to delivering exceptional customer experiences. Our team is passionate about staying ahead of the curve, and we're always looking for individuals who share our enthusiasm for innovation and customer-centricity. With a diverse range of brands under our umbrella, including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, we offer a unique opportunity to work with a variety of products and services.
The Role
As a Customer Support Representative at arenaflex, you'll be part of a high-performing team that's dedicated to delivering exceptional customer experiences. You'll be the voice of the company to our customers, resolving issues, preventing future problems, and promoting our services. Your mission will be to become a subject matter expert in our wireless products, accessories, and pricing plans, and to provide exceptional service to our customers through voice and chat interactions.
Key Responsibilities
* Provide quality customer service and activation and technical support
- Establish long-term customer relationships by providing exceptional service and one-call resolution
- Maintain strong knowledge of our wireless products, accessories, and pricing plans
- Provide product suggestions and sell our products and services to customers
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
- Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Essential Qualifications
* High School diploma, GED, or equivalent experience
- An awesome attitude with a customer-first mindset
- A desire to work in a collaborative team environment
Preferred Qualifications
* Related customer service experience and/or training
- Experience in the wireless industry
- Familiarity with wireless devices and their functions
- Familiarity with the process of changing wireless providers
- Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
- Adaptability to different work environments
- High engagement throughout the entirety of their shift
- Willingness to work flexible schedules - pay differential applies to weekends and evenings
- Ability to smoothly operate Windows OS desktop computers
- Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
- Excellent written and verbal communication skills with the ability to provide a high level of customer service
- Willingness to proactively communicate problems back to the business
- A desire to continually improve and an openness to being coached and developed
What's in it for you?
* Starting pay at $17.50/hr
- A 10% pay increase after 90 days
- Opportunity is our greatest benefit
- Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
- We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
- Company-provided equipment
- Extensive medical, dental, vision insurance
- Paid vacation and sick time
- 401(k) investments
- Company-matched funds
- Tuition reimbursement
- Heavily discounted DISH, Sling, & Boost Mobile
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 credit per line (up to 5) for Boost Mobile
Salary Ranges
Compensation: $17.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
What we're looking for in a candidate
We're looking for individuals who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our company. If you're a team player with a customer-first mindset, we want to hear from you!
How to apply
If you're excited about the opportunity to join our team and revolutionize the future of connectivity, click the link below to apply: Apply Job!
Note
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Apply for this job