Experienced Customer Support Specialist - Americas, Remote Opportunity

At arenaflex, we're revolutionizing the event industry with our cutting-edge AI-powered event platform, designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our users, ensuring their events are a success. If you're passionate about technology, events, and customer service, we want to hear from you!

About arenaflex

arenaflex is a leading event technology company that's passionate about helping event organizers build future-proof events. Our team of innovators is dedicated to pioneering modern solutions that empower organizers to create engaging event experiences. With a diverse team of over 180 members from 42 nationalities, we champion diversity as a catalyst for creativity, collaboration, and innovation.

Our Mission

At arenaflex, we believe in the power of meaningful connections. Our mission is to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. We're committed to excellence and collaboration, and we're looking for talented individuals who share our vision.

What You'll Be Doing

As a Customer Support Specialist, you'll be responsible for:

• Providing exceptional support to all users of the platform before, during, and after their event
• Running regular webinars for event organizers and exhibitors to educate them on the platform's features and best practices
• Collaborating with the event team to create engaging content for attendees, exhibitors, and organizers
• Providing online and/or onsite support for events throughout their duration, ensuring a seamless experience for all stakeholders
• Serving as the voice of users to improve the product, providing valuable feedback to our development team

Your Profile

To succeed in this role, you'll need:

• A high level of English and any other language will be appreciated!
• Prior experience in customer service, support, or project management
• Experience and/or interest in tech and events
• Excellent interpersonal skills, with the ability to communicate effectively with users from diverse backgrounds
• Collaborative skills, with the ability to work autonomously and as part of a team
• A service-oriented mindset, with a focus on delivering exceptional customer experiences
• A startup mindset, with a willingness to learn, adapt, and innovate quickly
• Passion, proactivity, and a commitment to excellence

Swapcard's Interview Process

Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at arenaflex. The process includes: 1. Screening Interview with a recruiter from our people team 2. A remote exercise to demonstrate and assess your skills 3. Manager review with your future reporting manager 4. Leadership review with one of our department leaders 5. Reference check conducted by our people team 6. Offer

Swapcard's Values

At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making:

• Curious: We ask questions, try new things, and love to learn from others.
• Open-minded: We welcome change, ideas, and feedback from others, and we're committed to creating a down-to-earth environment where everyone feels comfortable and free to be themselves.
• Human: We're unapologetically ourselves, and we believe that empathy and understanding are essential for building strong relationships and delivering exceptional customer experiences.
• Resilient: We're solution-oriented, and we believe that challenges are opportunities for growth and learning.
• Ambitious: We're driven to succeed, and we're committed to pushing the boundaries of what's possible.

Benefits & Reasons to Join arenaflex

* International team with 40+ nationalities (and growing!)

• Remote-first policy with headquarters in Paris
• Thriving startup with career growth opportunities
• Open-minded culture that appreciates differences
• Feedback-driven, supportive, and curious team with a DIY mindset
• Generous Paid Time Off to ensure you have time for what matters most
• Remote perks designed to optimize your working experience
• In-person social gatherings to celebrate our achievements
• 100% of your health insurance contribution paid by arenaflex
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
• Co-working space budget to support remote work in professional environments
• Learning budget to help you develop new and existing skills
• Mental health care initiatives to support your well-being

Equal Opportunity

arenaflex is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran. If you're passionate about delivering exceptional customer experiences and joining a dynamic team of innovators, we want to hear from you! Apply now to become a part of arenaflex's mission to revolutionize the event industry. Apply for this job