Experienced Part-Time Remote Customer Service Specialist – Healthcare Access Center
At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part-Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.
About arenaflex
arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.
Job Summary
We're seeking an experienced and customer-focused Part-Time Remote Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering outstanding patient experiences and have a strong background in customer service or healthcare, we encourage you to apply.
Responsibilities
As a Remote Part-Time Customer Service Specialist, you'll be responsible for:
- Navigating the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
- Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record, and consulting/escalating to clinical staff when necessary.
- Scheduling patient visits based on complex provider preferences, verifying and updating insurance, checking insurance eligibility, collecting and documenting demographics, and maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Communicating directly with providers (physicians) to relay pertinent clinical information during after-hours, managing calls within established performance and customer service standards, and achieving targeted abandoned call rate, average speed of answer, and average transaction time.
- Providing excellent and consistent customer service in a variety of situations, communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
Requirements
* High School Diploma or GED
- 2-5 years of experience in customer service or healthcare
- No supervisor experience required
- Ability to work in a constant state of alertness and in a safe manner is an essential function of this job
Benefits and Perks
As a Remote Part-Time Customer Service Specialist at arenaflex, you'll enjoy:
- Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by arenaflex
- Pension Plan*/403(b) Plan funded by arenaflex
- 401(k) plan with arenaflex match
- Tuition Assistance available on first day
- arenaflex Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Work Environment and Culture
As a Remote Part-Time Customer Service Specialist, you'll work from the comfort of your own home, enjoying a flexible schedule and the ability to work independently. Our team is passionate about delivering exceptional patient care and experiences, and we're committed to creating a positive and supportive work environment. If you're a customer-focused and healthcare-savvy individual who is passionate about making a difference, we encourage you to apply.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job