Experienced Full Stack Customer Service Representative – Lien Management Solutions

At arenaflex, we're on a mission to empower professionals with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. As a global leader in professional information services, we're committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services. We're seeking an experienced Full Stack Customer Service Representative to join our growing teams across the country. As a key member of our customer service team, you'll have the opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies. Your primary focus will be on delivering prompt and professional service to our customers, providing consultative customer service, and helping to identify customers' compliance challenges and business needs.

About arenaflex

arenaflex is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust arenaflex to automate their lien management process and reduce the risk and complexity of their lien workflows. With nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. processed through arenaflex, we're the market leading UCC provider in the U.S.

Responsibilities

As an Experienced Full Stack Customer Service Representative, your key responsibilities will include:

• Delivering prompt and professional service to our customers through verbal and written communications
• Providing consultative customer service, helping to identify customers' compliance challenges and business needs, and utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Maintaining a clear understanding of client requirements, building and maintaining strong client relationships
• Proactively managing the full-life cycle of the order process and driving cross-selling opportunities to promote additional offerings to meet our customer needs
• Efficiently managing, organizing, and prioritizing high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses
• Proactively asking clarifying questions rather than making assumptions about customer needs
• Operating efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently
• Striving to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience
• Demonstrating sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possessing the capability to manage confidential and proprietary information effectively
• Fostering respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management
• Assigned to manage top clients requiring concierge or personalized services, taking the lead on various projects to ensure exceptional care and attention to detail
• Assisting in providing direction and guidance to less experienced team members, offering support and mentorship to foster their professional growth and ensure team success
• Actively participating in sales and client conference calls, clarifying best practices for order submission and self-search, and providing constructive feedback to enhance communication and drive successful outcomes
• Leading team building and morale boosting events
• Assisting with User Acceptance Testing (UAT) as needed

Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree from an accredited college/university or equivalent
• B2B client service experience
• Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry
• Self-motivated and capable of performing efficiently with minimal supervision
• Strong organizational, time management, and multi-tasking skills
• Ability to absorb product knowledge quickly and process information to apply to customer needs
• Ability to make sound business decisions and exercise discretion and judgment
• Ability to appropriately balance the quantity and quality of work
• Dedicated to achieving targets and consistently producing high-quality, accurate results
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook

Why Join arenaflex?

At arenaflex, we're committed to providing a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. We aim to provide a highly engaged and talented workforce that represents the diversity of those we serve and the communities where we live and work. We offer a range of benefits, including:

• Competitive salary range: $51,550-$70,850
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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