Experienced Bilingual Customer Service Representative – Remote US

At arenaflex, we're dedicated to supporting individuals with disabilities or chronic illnesses and aging adults, empowering them to remain in their homes and communities. As the nation's largest and most experienced Financial Management Service provider, we're committed to assisting those eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. Our role is to ensure the efficient use of taxpayer-funded services, and we're looking for motivated and results-oriented individuals to join our fast-paced, entrepreneurial environment.

About arenaflex

arenaflex is a leading provider of Financial Management Services, appointed by states and managed healthcare organizations to serve more residents and members requiring long-term care. Our culture values diversity, inclusion, and employee empowerment, creating a work environment that's both challenging and rewarding. We're passionate about making a difference in the lives of the consumers we serve, and we're seeking like-minded individuals to join our team.

Job Summary

We're seeking an Experienced Bilingual Customer Service Representative to join our remote team in the US. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, responding to inbound and outbound calls, and resolving support ticket transactions. If you're a motivated and results-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply.

Key Responsibilities

* Respond to inbound and outbound call inquiries in a professional, friendly, and timely manner

• Initiate outbound calls to respond to inquiries and follow up with previous contacts
• Respond to all inquiries in a public-service-oriented manner, understanding the needs and working effectively with persons with disabilities
• Perform support ticket transaction resolution tasks and administrative functions
• Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries
• Maintain adequate records/documentation for audit and internal control purposes
• Route mail, email, and other administrative support duties as assigned
• Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities
• Learn program rules of assigned projects to ensure ability to respond to customer service inquiries

Required Skills

* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

• Excellent verbal, written communication, and troubleshooting skills
• Demonstrated understanding and ability to work with persons with disabilities
• Ability to compose reports, business correspondence, and procedure manuals
• Excellent verbal and written communication skills
• Ability to troubleshoot
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment
• Knowledge of Microsoft Windows, Excel, and Word preferred

Qualifications

* High school degree or equivalent required

• 6-month call center experience preferred; or 1-year customer service experience
• Bilingual (Spanish) is required

Working Conditions

* Remote setting

Compensation & Benefits

* 401k Retirement Plan

• Medical, Dental, and Vision insurance on first day of employment
• Generous Paid Time Off
• Employee Assistance Program and more!
• Base pay may vary depending on skills, experience, job-related knowledge, and location
• Certain positions may also be eligible for a performance-based incentive as part of total compensation

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of inclusion and diversity, where every employee feels empowered and valued. We offer a range of benefits and perks, including:

• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous Paid Time Off and holidays
• Employee Assistance Program and more!

How to Apply

If you're a motivated and results-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At arenaflex, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. arenaflex will not tolerate discrimination or harassment based on any of these characteristics. Apply for this job