Experienced Part-Time Remote Customer Service Specialist – After Hours Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional patient care and customer service. As a leading healthcare organization, we're committed to providing access to extraordinary care in over 145 locations and 25 specialties across the Midwest region. Our team of dedicated professionals is passionate about improving the health and well-being of the communities we serve. We're seeking an experienced Part-Time Remote Customer Service Specialist to join our After Hours Team. As a key member of our team, you'll play a vital role in providing top-notch customer service to our patients, healthcare providers, and facilities. If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities:

As a Part-Time Remote Customer Service Specialist, you'll be responsible for:

• Navigating our electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements:

* High School Diploma or GED

• 2-5 years of recent healthcare or customer service experience
• No supervisor experience required
• Ability to work in a constant state of alertness and in a safe manner, as determined by arenaflex

Preferred Qualifications:

* Experience working in a healthcare setting or customer service environment

• Familiarity with electronic health records and patient management systems
• Strong critical thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities

Benefits and Perks:

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture:

As a remote customer service specialist, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional patient care and customer service, and we're committed to creating a positive and supportive work environment. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

Compensation and Perks:

As a Part-Time Remote Customer Service Specialist, you'll enjoy a competitive hourly rate and a range of benefits and perks. We're committed to providing a fair and equitable compensation package that reflects your skills and experience.

How to Apply:

If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Please submit your application, including your resume and cover letter, to our online portal. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and supportive work environment that values diversity, equity, and inclusion. Apply for this job