Experienced Healthcare Customer Service Representative - Remote USA
Join arenaflex, a leading customer experience company, and ignite your career with our award-winning employment experience. As a Healthcare Customer Service Representative working remotely, you'll be a part of bringing humanity to business and making a meaningful impact on people's lives.
About arenaflex
arenaflex is a global company that has been helping businesses build engaged, pleased, and profitable customer experiences since 1982. We're proud to be an equal opportunity employer and a Great Place to Work certified company in the United States. Our purpose is to make customers happy, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for providing exceptional customer service to healthcare customers, answering their questions, and resolving their issues with compassion and empathy. Your passion for helping others will shine through as you:
- Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
A Typical Day
* You'll work from the comfort of your own home, surrounded by the people and things that matter most to you
- You'll have the flexibility to work at your own pace, with a schedule that suits your needs
- You'll be supported by a global team of curious lifelong learners, guided by our company values and committed to your career growth and development
What You Bring to the Role
* 6 months or more of customer service experience, with a passion for helping others
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience, with a high-speed internet connection (> 15 mbps)
- A USB wired headset (or a compatible headset of your own)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
* Supportive of your career and professional development, with opportunities for growth and advancement
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners, guided by our company values
- Base wage range of $16 per hour, plus performance bonus opportunities
- A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
Visit our benefits website
to learn more about the perks and benefits you'll enjoy as a member of the arenaflex team.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
You'll Report to a Team Lead
You'll contribute to the success of the customer experience and the overall success of the team.
Our Team
Leads are experienced professionals who will guide and support you every step of the way.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Diversity, Equity, and Inclusion
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Ready to Join the arenaflex Team?
Apply now and take the first step towards a rewarding career with arenaflex. Visit our website to learn more about our company culture, benefits, and opportunities for growth and development. Apply for this job