Experienced Customer Support Agent – Thriving Remote & Part-Time Opportunity

Join arenaflex, a dynamic and innovative company, as we revolutionize the world of real-world adventure games. Are you a customer support expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Support Agent to join our team on a part-time, remote basis.

About arenaflex

arenaflex is a pioneering company that creates thrilling real-world adventure games, where players solve clues sent to their phones, as part of an unfolding story across the city. Our experiences are critically acclaimed, with customers rating us 4.7 stars out of 5. We've been featured in top media outlets, including BBC News, Time Out London, Metro, Evening Standard, Radio Times, and more. Our partners include The Guardian, Eastpak, the City Of London Corporation, and EON Productions. Our most recent game is 007: Shadow Of Spectre, a collaboration with the James Bond film franchise.

Why join arenaflex?

* Be part of a friendly team that values exceptional experiences, creativity, and innovation.

• Enjoy complimentary tickets for arenaflex games for you and your friends.
• Work remotely or come into our coworking space, depending on your preference.
• Collaborate with a talented team that's passionate about creating immersive experiences.
• Learn and grow with our company, where we encourage team members to present their considered solutions to problems.

Key Responsibilities

As an arenaflex Customer Support Agent, you will be the first point of contact for customers, proactively solving any customer's problem. Your key responsibilities will include:

• Responding to email, chat, and social media using our customer support platform, Zendesk.
• Finding opportunities to turn enquiries into sales.
• Raising game issues with the Game team to be fixed.
• Following arenaflex's established processes and guidance to meet Customer Support objectives.
• Working remotely, using your own laptop and internet connection.

Benefits

* Flexible hours, part-time; One to Two days per week (8 - 16 hours).

• Freelance, £15 to £17 per hour.
• Start as soon as possible.
• Opportunity to work on other projects, depending on availability and suitability.

Company Culture

At arenaflex, we value exceptional experiences, creativity, and innovation. We strive to create a work environment that's welcoming, thorough, ambitious, and loving of data. Our team members are encouraged to challenge and be challenged, and to respect the final decisions of managers. We operate on a principle of near 100% transparency, with almost all company information accessible to all team members.

Availability Requirements

Customer support shifts are 8 hour shifts. We are looking for someone for at least one weekend day per week (with the potential for an additional shift per week).

Qualifications and Skills

To succeed as an arenaflex Customer Support Agent, you will need:

• Demonstrable customer support skills.
• A good head for problem-solving.
• A modern laptop and a good internet connection.
• Confidence and tact in communication.
• Adaptability and ability to quickly assess and prioritise tasks.
• Willingness to learn and ability to pick up new skills quickly.
• Ability to unblock yourself by reading documentation.

What We Offer

* Competitive hourly rate of £15 to £17 per hour.

• Flexible working hours, part-time; One to Two days per week (8 - 16 hours).
• Opportunity to work on other projects, depending on availability and suitability.
• Complimentary tickets for arenaflex games for you and your friends.
• Collaborative and supportive work environment.
• Opportunities for career growth and learning.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as an arenaflex Customer Support Agent. Apply Job!

Note:

Early applications are welcome, as we are interviewing on a rolling basis. If you apply earlier, we may speak to you earlier. Apply for this job