Experienced Full Stack Customer Service Representative – Compensation and Injury Review
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our team and help us achieve our mission.
About arenaflex
arenaflex is a leading company in the industry, founded in 2015 with a commitment to providing exceptional customer service and support to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our ranks. As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering outstanding results and exceeding customer expectations.
Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Connecting with clients through an automated dialer and engaging in high-volume conversations to identify potential compensation opportunities
- Multitasking and managing multiple windows to provide exceptional customer service and support
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT issues
Key Performance Indicators (KPIs)
* Handle 40-50 calls per day, with 1-5 potential compensation opportunities
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Utilize phone software (VICI) and Proprietary Customer Relationship Database (CRM) accurately and efficiently
- Provide exceptional customer service and support through multiple channels
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- Ability to work 40+ hours per week
- Residency in the State of Florida or New Jersey
- A quiet, distraction-free workspace
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum)
- Reliable Noise Cancellation Headset that is wired via USB (average price is $20-$30)
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
This is not for you if...
* You're unable to troubleshoot basic technical issues
- You're unable to work 40+ hours per week, each week
- You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
- You're unable to use problem-solving skills
- You're unable to work the full training period (90 days)
- You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
Benefits
As a Full Stack Customer Service Representative at arenaflex, you'll enjoy:
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of the training period
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Total Compensation
* Salary Range starts at $17.31/hour
- In addition to salary, you'll earn commissions and bonuses, with Total Compensation up to $33.00+/hour ($70,000+)
Apply Now
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us make a difference in people's lives. Apply Job! Apply for this job