Experienced Customer Experience Specialist - Singapore
Join arenaflex, a world-renowned airline, in shaping the future of customer experience. As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our valued customers, making their travel experiences not only superior but memorable. If you're passionate about creating lasting impressions and have a knack for building strong relationships, we invite you to embark on this exciting journey with us.
About arenaflex
arenaflex is a global airline that has been revolutionizing the way people travel for over a century. Our commitment to excellence has earned us a reputation as one of the world's most trusted airlines. We're not just a company; we're a community of passionate individuals who share a common goal: to make every customer feel like the most valued person. Our brand beliefs – Welcoming, Elevated, and Caring – guide everything we do, from the way we treat our customers to the way we interact with each other.
Key Responsibilities
As a Customer Experience Specialist, you will be responsible for:
- Answering calls in an efficient, courteous, and accurate manner
- Assessing customer needs and offering solutions and additional products
- Interacting with a globally diverse group of customers and colleagues
- Selling travel-related services and promoting credit card vendor partner products
- Demonstrating strong verbal and written communication skills
- Possessing strong computer skills and being comfortable with navigating software applications, email, instant messaging, and internet searches
- Having a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
- Able to learn and react quickly
What You'll Get Out of This Role
* Competitive salary with performance-based incentives
- Comprehensive health & wellness benefits, including medical, dental, and life benefits
- Paid training, including instruction, observation, exams, and performance measures
- Domestic and International Flight privileges for employees and eligible family members
- Career development programs for long-term career goals
- Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
- Opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues
- Opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms
What We're Looking For
* Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
- Possesses correct legal documentation to live and work in Singapore
- Must be a Singapore citizen
- Be fluent in written and verbal English
- This role requires computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
- Must be able to demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
- Must have a flexible schedule as this position will require you to work weekends, holidays, and including night shift
Preferred Qualifications
* One year of experience working in sales, and at least one year of experience providing customer service
- Diploma holders and above. Consideration will be given to candidates who have relevant work experience in a contact centre environment
Why Join arenaflex?
At arenaflex, we're not just looking for employees; we're looking for partners who share our passion for delivering exceptional customer experiences. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We offer a competitive salary, comprehensive benefits, and opportunities for career growth and development. If you're looking for a challenging and rewarding role that will allow you to make a real difference in people's lives, join us at arenaflex.
How to Apply
If you're ready to take your career to new heights, apply now! Visit our website to submit your application and join our team of passionate individuals who are shaping the future of customer experience. Apply for this job