Experienced Customer Service Representative – Remote Support for arenaflex iLottery Players

At arenaflex, we're passionate about delivering exceptional player experiences through our innovative iLottery solutions. As a leading provider of interactive games, powerful gaming systems, and comprehensive player services, we're committed to empowering our customers to achieve their goals. We're now seeking an experienced Customer Service Representative to join our team and provide top-notch support to our players.

About arenaflex

arenaflex is a digitally born company that has revolutionized the iLottery industry with our cutting-edge technology and player-focused approach. As one of the pioneers in the North American iLottery market, we've helped launch some of the first iLottery programs in the U.S. and have established ourselves as the go-to partner for regulated lotteries seeking to generate incremental revenue through the online channel. Our team of industry experts is dedicated to delivering innovative solutions that drive outstanding returns for good causes.

What You Will Do

As a Customer Service Representative at arenaflex, you'll play a vital role in enhancing the player experience by providing exceptional support through various channels, including live instant messaging, email, and telephone. Your responsibilities will include:

• Interacting with players to provide information and process inquiries about accounts, products, and services
• Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
• Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls
• Communicating special marketing offers to VIP customers
• Providing timely feedback to the company regarding service failures or customer concerns
• Maintaining customer confidentiality
• Adopting and promoting company values
• Remaining current on all new developments and procedures regarding department and company protocols
• Working according to set goals and targets
• Having fun!

What You Will Bring

To succeed in this role, you'll need to possess the following qualifications and skills:

• High School diploma or equivalent, some college preferred
• 2 or more years of inbound/support call center experience
• 1 or more years of working remotely and achieving set KPI's
• Must have reliable internet and be able to pass internet speed test
• Must have ability to travel to lottery headquarters once each quarter
• Must be camera ready while working!
• Advanced knowledge of computers and Windows Office Programs
• Experienced with computers, smartphones, tablets, and able to troubleshoot internet connectivity, app, and browser issues
• Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
• Demonstrated accuracy with a consistent attention to detail
• Possess independent judgment, discretion, and initiative in absence of specific directions from management
• Good grammatical and typing/data entry skills with an emphasis on accuracy
• Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
• Organized with excellent time-management skills
• Previous technical support experience an asset

Why Work at arenaflex?

We're a company that values innovation, teamwork, and player satisfaction. We prioritize our employees' growth and well-being, offering a range of benefits and opportunities for career development. Some of the perks of working at arenaflex include:

• Comprehensive Health, Vision, and Dental Insurance
• Life Insurance & AD&D Insurance
• 401K Savings Program (With Competitive Corporate Matching for U.S. Employees)
• Paid Vacation and Personal Time
• Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Fully Paid Parental Leave Program
• Wellness and Employee Assistance Program (EAP) from Ulliance Life
• Company-Provided Laptop
• Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the arenaflex Leadership Academy for Emerging Leaders)

Join Our Team

If you're passionate about delivering exceptional player experiences and are looking for a dynamic and innovative work environment, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to make a real impact on our players' lives and contribute to the growth and success of our company. Apply now and become a part of our team! Apply Job! Apply for this job