Experienced Customer Support Executive – B2B Client Support and Relationship Management
At arenaflex, we're passionate about delivering innovative solutions that connect retailers with the youth market, drive ROI for our clients, and create an empowering workplace for our employees. As a leading technology provider, we're committed to equity, diversity, and inclusion, and we're proud to be featured in The Sunday Times Tech Track 100 2020.
About arenaflex
arenaflex is a dynamic and fast-growing company that values innovation, accountability, and transparency. We're dedicated to creating a workplace culture that's inclusive, diverse, and respectful, where everyone feels valued and empowered to contribute. Our commitment to equity, diversity, and inclusion is reflected in our company values, and we're proud to be an accredited 'Great Place To Work' company.
Why Join arenaflex?
We believe that everyone deserves an equal opportunity to succeed, regardless of their background or experience. We value your uniqueness and welcome applications from all candidates, even if you don't think you fit the criteria. Our company culture is defined by our people, and we're committed to creating a workplace that's inclusive, supportive, and empowering.
Job Summary
We're seeking an experienced Customer Support Executive to join our team in supporting our US offering. As a key member of our customer support team, you'll be responsible for ensuring that our clients and brands have a smooth-sailing process when utilizing our technology on the B2B side of our business. You'll work closely with internal teams, including Design, Customer Success, and Advertising, to deliver exceptional customer support and drive business growth.
Responsibilities
* Ownership of internal support tasks, including media scheduling and offer management
- Scheduling booked media campaigns, including collecting assets, confirming booked dates, and sending approvals to brands
- Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers
- Ensuring that tasks are completed and adhering to agreed SLAs
- Maintaining relationships with clients and communicating around booked media campaigns
- Cross-collaborating with internal teams to deliver exceptional customer support and drive business growth
Requirements
* Experience working with B2B or B2C clients
- Great time management and high organization skills
- Experience working cross-collaboratively with internal teams
- Experience working in a fast-paced environment
- Desirable experience with Asana and Salesforce
Benefits
* Competitive salary
- Unlimited holiday, with a focus on work-life balance
- Remote first working environment, with the flexibility to work from home or in the office
- Flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1:30 pm
- Focus on welfare, including gym memberships, wellness challenges, mental health first aiders, and health cash plans
- Incredible partnership discounts for the biggest brands in the world
- Commitment to personal development and career growth, with learning budgets, coaching workshops, and progression plans
- £200 work-from-home set-up allowance to support your home office
What We Offer
At arenaflex, we're committed to creating a workplace culture that's inclusive, diverse, and respectful. We believe that everyone deserves an equal opportunity to succeed, regardless of their background or experience. We value your uniqueness and welcome applications from all candidates, even if you don't think you fit the criteria.
How to Apply
If you're passionate about delivering exceptional customer support and driving business growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We're an equal opportunities employer and welcome applications from all candidates.
Note
Due to the high volume of applicants, we can only respond to shortlisted candidates. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information we collect, where we process it, our purposes for processing, and the rights you can exercise over arenaflex's use of your personal information. Apply Job!
About arenaflex's Career Site
Want to know more about starting a career with arenaflex? Check out our career site for everything you need to know about our company culture, benefits, and career growth opportunities. https://partner.studentbeans.com/about-us/careers/
arenaflex's Commitment to Equity, Diversity, and Inclusion
At arenaflex, we're committed to creating a workplace culture that's inclusive, diverse, and respectful. We believe that everyone deserves an equal opportunity to succeed, regardless of their background or experience. We value your uniqueness and welcome applications from all candidates, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at [[email protected]](mailto:[email protected]). Apply for this job