Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, providing top-notch voice and chat support to our clients. At arenaflex, we're driven by our passion for people and our commitment to excellence. We believe that every connection, every relationship, and every interaction matters. As a Full Stack Customer Service Representative, you'll be the face of our company, providing personalized support to our clients via phone and chat. You'll be the go-to expert for all their questions, concerns, and needs, ensuring that they receive the best possible experience.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the way we interact with customers. We're a team of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our clients and partners.
Job Summary
As a Full Stack Customer Service Representative, you'll be responsible for providing top-notch voice and chat support to our clients. You'll respond to client requests, resolve issues, and provide personalized support to ensure that they receive the best possible experience. You'll work closely with our quality and training team to self-manage performance expectations and maintain high standards for quality service.
Key Responsibilities
* Respond to client requests and inquiries via phone and chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
- Demonstrate high standards for quality service and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
- Keep up-to-date with product/procedural knowledge and assess industry trends to provide expert advice and support to clients
- Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts
- Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
- Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
- Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
- Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Requirements
* 2-3 years' experience in a business/professional environment; preferably in the service industry
- Comparable experience in an office environment encouraged
- Self-starter and ability to manage workload efficiently
- Exceptional written communication skills
- Demonstrate ability to deliver a high level of client service under high volume
- Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
- Professional, upbeat, and engaging oral and/or written communication
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel clients in a quick and efficient manner
- Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
- Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
- Excellent Data Entry skills / 45-55 wpm minimum
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
Preferred Qualifications
* Bilingual (English & Spanish) preferred but not required
- Prior customer service/troubleshooting experience preferred
- Experience in the beauty or cosmetics industry preferred
Work Environment
* Remote work environment with flexible scheduling
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive team environment
- Opportunities for career growth and professional development
Compensation and Benefits
* $18/hour base pay plus the ability to earn a bonus based on performance
- Paid training starts on 10/18
- Referral program
- Vacation blackout period applies during the holiday season and promotional periods
Equipment Requirements
* Windows-based computer (Macbook and Chromebooks are NOT allowed)
- Dual monitors with 1280 x 1024 (SXGA) screen resolution
- One monitor and one laptop OR 2 monitors
- Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
- Hard-wired connection (no wireless/WiFi)
- Internet connection must not be shared with more than 3 devices in the same location
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Note
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job