Experienced Customer Service Representative – Princeton, NJ

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to transforming the way we deliver care. As an Experienced Customer Service Representative, you will play a vital role in providing top-notch support to our members and providers, helping them navigate the complexities of healthcare with ease and confidence.

About arenaflex

At arenaflex, we're committed to putting our heart into every moment of our members' health. Our purpose is simple yet profound: to deliver enhanced human-centric healthcare that's personalized, convenient, and affordable. We believe that how we deliver our services is just as important as what we deliver, which is why we've developed our Heart At Work Behaviors™ – a set of guiding principles that empower our team members to make a meaningful difference in the lives of others.

Job Summary

As a Member Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering a wide range of inquiries, and resolving issues in a timely and professional manner. You will be an integral part of our team, working closely with colleagues to ensure that our members receive the highest level of service and support.

Responsibilities

* Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Utilize high-speed internet connectivity with secure service via ethernet cable to ensure seamless communication and data transfer.
• Collaborate with colleagues to resolve complex issues and provide exceptional customer experiences.
• Meet performance standards, attendance requirements, and call quality goals.
• Work from home and prove to be self-sufficient, with the ability to commute to the office in Princeton, NJ when necessary.

Required Qualifications

* High school diploma or equivalent GED.

• Ability to communicate effectively with members and providers orally and in written form.
• Strong customer service skills, with a proven track record of delivering exceptional experiences.
• Ability to work from home and be self-sufficient.
• Must commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems.

Preferred Qualifications

* Experience working remotely in a call center setting.

• Experience with Medicaid and Medicare.
• Strong problem-solving skills, with the ability to think critically and resolve complex issues.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong customer service skills, with a proven track record of delivering exceptional experiences.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong problem-solving skills, with the ability to think critically and resolve complex issues.
• Ability to work independently, with minimal supervision.
• Strong technical skills, with the ability to navigate complex software systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're looking to advance your career or simply want to learn new skills, we're here to support you every step of the way.

Work Environment and Company Culture

Our Princeton, NJ office is a dynamic and collaborative environment, where team members come together to share ideas, solve problems, and deliver exceptional results. We're proud of our inclusive culture, which values diversity, equity, and inclusion. Our team members are passionate about making a difference in the lives of others, and we're committed to creating a work environment that's supportive, engaging, and fun.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base hourly rate or base annual full-time salary, as well as a range of benefits and perks. Our benefits include:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.
• CVS store discount.
• Discount programs with participating partners.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application.

Application Window

We anticipate the application window for this opening will close on: 10/25/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job