Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building a high-energy inbound call center team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, making a significant impact on their health journey.

About arenaflex

arenaflex is a pioneer in the healthcare industry, dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We are committed to accelerating innovation and delivering solutions to make healthcare more personal, convenient, and affordable.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Handling inbound calls from patients and resolving their questions and concerns in a timely and empathetic manner
• Providing accurate and efficient service to patients, including prescription refills, order status, and insurance coverage
• Utilizing strong computer skills to navigate our systems and provide excellent customer service
• Collaborating with our team to ensure seamless communication and resolution of patient issues
• Participating in ongoing training and development to enhance your skills and knowledge

Training Schedule

Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. Training will take place Monday through Friday, 9:00 am EST to 5:00 pm EST.

Schedule Availability

As a Customer Service Representative, you will work overnight shifts, Monday through Sunday, 9:00 pm EST to 9:00 am EST. You will be assigned an 8-hour shift, 5 days a week, within this time frame.

Pay Range

The typical pay range for this role is: Minimum: $17.02 Maximum: $27.16 Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

To be successful in this role, you will need:

• 1+ year of customer service experience
• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL

COVID Requirements

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Preferred Qualifications

While not required, we prefer candidates with:

• 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, prescriptions

Education

A verifiable High School Diploma, GED, or equivalent experience is required.

Work Environment and Culture

As a Customer Service Representative, you will be part of a high-energy team that is passionate about providing excellent customer service with empathy. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support our purpose and guide our commitment to deliver enhanced human-centric healthcare.

Career Growth Opportunities

arenaflex offers incredible advancement opportunities so you can grow within the pharmacy or move to another role within our company. We invest in our colleagues' growth and development, providing ongoing training and development to enhance your skills and knowledge.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A comprehensive benefits program
• Opportunities for career growth and advancement
• Ongoing training and development
• A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Now! Apply for this job