Experienced Bilingual Healthcare Customer Service Representative – 100% Remote Texas Opportunity

Are you a passionate and empathetic individual with exceptional communication skills, looking to make a positive impact in the lives of others? Do you thrive in a dynamic and fast-paced environment, where no two days are ever the same? If so, we invite you to join our team at arenaflex, a leading provider of outsourced business processing solutions, as a Bilingual Healthcare Customer Service Representative.

About arenaflex

arenaflex is a Continuum Global Solutions LLC company, dedicated to delivering exceptional customer experiences through innovative solutions and a commitment to excellence. Our vision is to be the leader in customer experience, connecting the right people with the right solutions to deliver outstanding results. We empower and support our employees to reach new heights, while growing our business to make a global impact.

Our Culture

At arenaflex, we believe in a culture that is inclusive, supportive, and empowering. We value diversity, creativity, and innovation, and we strive to create an environment where our employees can grow and thrive. Our can-do culture works together to make the ordinary exceptional, and we are committed to making a positive impact in the lives of our customers and employees alike.

Job Summary

As a Bilingual Healthcare Customer Service Representative, you will play a critical role in supporting inbound calls from US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. You will be responsible for providing exceptional customer service, actively listening to customers, and resolving concerns in a timely and professional manner.

Responsibilities

* Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits.

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for.
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options, using company site and/or using products or services.
• Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged.
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits.
• Empathize and resolve concerns to simplify the customer's healthcare experience.
• Navigate through multiple computer applications with speed & accuracy.
• Adapt to learn new call types when business needs change & flex support in those areas.

Work at Home Requirements

* High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

Additional Requirements

* 18+ Years & High School diploma or its equivalent

• Must be fluent in both English & Spanish
• Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
• Medicare and/or Medicaid experience would be a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer-focused personality and a desire to help people

Benefits & Perks

* Bi-lingual Spanish $16 per hour + Overtime during peak needs

• Access up to 50% of your pay immediately after your shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote work environment
• Opportunity for Professional Development

Why Join arenaflex?

* Be part of a dynamic and fast-paced environment where no two days are ever the same.

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Enjoy a comprehensive benefits package, including health insurance, pet insurance, and paid training.
• Have the opportunity to grow and develop your skills, with a focus on professional development and career advancement.
• Be part of a company that values diversity, inclusion, and employee well-being.

How to Apply

If you are a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Important Notice

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply for this job