Experienced Patient Customer Service Representative – Remote Work Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving complex billing inquiries.

• Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating expertise in navigating complex billing systems and processes.
• Maintain performance goals, consistently meeting or exceeding targets for call volume, resolution rates, and customer satisfaction.
• Ability to become proficient with processes after completing a structured training program, embracing ongoing learning and development opportunities.

Knowledge, Skills, and Abilities:

• Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and transactions.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, prioritizing tasks and managing time effectively to meet productivity standards.
• Proficiency navigating multiple computer screens and applications, including CRM systems and billing software.
• Alpha-Numeric data entry proficiency, accurately and efficiently processing patient information and transactions.
• Excellent communication skills, both verbal and written, to effectively interact with patients, healthcare providers, and internal stakeholders.

Requirements:

• High School Diploma or equivalent, with a strong foundation in customer service, communication, and problem-solving.

• REMOTE WORK:

+ Dedicated work-from-home space, ensuring a quiet and distraction-free environment. + Ability to manage time and tasks independently while maintaining productivity, meeting or exceeding performance goals. + Previous medical and/or call center experience a plus, demonstrating a strong understanding of healthcare billing and customer service principles.

Technical Requirements:

• Internet download speed of at least 50 megabytes per second, ensuring reliable and high-speed connectivity.

• No satellite internet, as it may not meet the required speed and stability standards.
• Ability to connect equipment to router/modem with an Ethernet cord, as Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports are not supported.

Why Join arenaflex as a Customer Service Support Representative?

• Work from home opportunity, enjoying the flexibility and comfort of a remote work environment.

• Quarterly variable bonus potential, recognizing and rewarding outstanding performance and contributions.
• Generous paid time off, allowing for relaxation, rejuvenation, and personal pursuits.
• Medical, Vision, and Dental Insurance Options, ensuring comprehensive coverage for you and your loved ones.
• Flexible Spending Accounts, providing tax-advantaged savings for healthcare, childcare, and other expenses.
• 401(k) and Employee Stock Purchase plans, promoting long-term financial security and growth.
• No Charge Lab Testing, offering convenient and cost-effective access to healthcare services.
• Fitness Reimbursement Program, supporting your physical and mental well-being.
• And many more incentives, recognizing and rewarding your hard work and dedication!

Pay Range:

$15.25-21.00 or State/Local minimum wage, if higher, reflecting the value and expertise you bring to the role.

Application Window:

The application window closes on 10/15/2024, so don't wait – apply today and take the first step towards a rewarding and challenging career with arenaflex!

Shift and Schedule:

The shift for this position will be Monday-Friday, 11am-8pm EST, which translates to 10am-7pm CST, 9am-6pm MST, and 8am-5 pm PST. This schedule offers a unique blend of flexibility and structure, allowing you to balance work and personal responsibilities while delivering exceptional customer service to our patients and healthcare partners.

Benefits:

As an arenaflex employee, you'll be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We strive for a workplace where everyone feels valued, respected, and empowered to succeed. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.

Accessibility and Accommodations:

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

Privacy Statement:

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Apply Now:

Ready to join the arenaflex team and embark on a rewarding career in patient customer service? Click the link below to apply now and take the first step towards a brighter future! Apply for this job