Experienced Customer Support Specialist – Release of Information (ROI) Account Processor

At arenaflex, we're dedicated to revolutionizing the healthcare industry by connecting and protecting the world's health data. Our mission is to empower better decisions and advance human health through innovative data solutions. As a highly collaborative team, we're passionate about creating transformative change and investing in our people to drive growth and success.

Join arenaflex Today and Be Part of a Dynamic Team

We're seeking an experienced Customer Support Specialist – Release of Information (ROI) Account Processor to join our remote team. As a key member of our customer support team, you'll play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

About the Role

As a Customer Support Specialist – ROI Account Processor, you'll be responsible for:

• Answering and conducting business on the telephone while maintaining excellent customer service
• Answering release of information related telephone calls and inquiries accurately and timely
• Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence
• Documenting all calls, inquiries, and resolutions in detail in our software systems
• Following all department and/or site-specific processes and procedures accordingly
• Meeting and maintaining the department's productivity and quality assurance expectations
• Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintaining a high level of professionalism and good rapport with coworkers and members of management
• Maintaining open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc.
• Performing work in accordance with the training and direction provided and adhering to facility-specific procedures
• Attending mandatory employee in-service meetings and/or training sessions, if so directed
• Maintaining an acceptable attendance record and reporting to work as scheduled
• Performing other duties as assigned

What We Offer

* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan, and tuition Assistance
• Opportunity to work in a high-volume production environment with a dynamic team
• Flexible work schedule: Wed-Sun, 11am-7:30pm
• Opportunity to grow your responsibilities as the company scales

Requirements

* High school diploma or equivalent from an accredited institute recognized by the State Department of Education

• Friendly, professional manner of communication and good customer service skills
• Experience with multi-line phone system is required
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly and strong attention to detail
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions
• With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19
• Except for states where legally prohibited to enforce mandates

Pay and Benefits

* Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role

• Equal Pay Act Minimum Range: $15.00 - $18.00 per hour
• Comprehensive benefits package, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan, and tuition Assistance

Why Join arenaflex?

* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

• We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees
• We offer opportunities for growth and development, and we're passionate about investing in our people to drive success
• We're a dynamic and collaborative team that's passionate about creating transformative change in the healthcare industry

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the healthcare industry. Apply for this job