Experienced Customer Assistance Representative – Airport Operations and Customer Service

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the arenaflex team as a Customer Assistance Representative at Phoenix Sky Harbor Airport. As a key member of our airport operations team, you will play a vital role in ensuring that our customers receive the highest level of service and support, every time they interact with us.

About arenaflex

arenaflex is a world-renowned airline that has been connecting people and cultures for over a century. With a global network of over 6,800 daily flights to 365 destinations, we offer our customers unparalleled flexibility and choice. But it's not just about the destinations – it's about the people we meet along the way. Our team members are the heart and soul of our organization, and we're committed to creating a workplace that is inclusive, diverse, and supportive of all our employees.

Why you'll love this job

As a Customer Assistance Representative, you will be the face of arenaflex at Phoenix Sky Harbor Airport. You will be responsible for providing exceptional customer service to our passengers, ensuring that their travel experience is smooth, efficient, and enjoyable. Your duties will include:

• Greeting customers and responding to their queries in a courteous, efficient, and professional manner
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Troubleshooting kiosk technology issues and communicating with IT about any technical problems
• Verifying that customers' carry-on baggage complies with FAA and arenaflex policies
• Verifying and clearing travel documents for customers traveling internationally
• Assisting customers with checked baggage processing and queuing lines in ticket counter areas
• Accepting and activating customers' self-tagged baggage at the activation station
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when necessary
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers and unaccompanied minors
• Providing customers with gate information and directions
• Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags)
• Reporting to position on time, as scheduled, and at your assigned station or location

All you'll need for success

To be successful in this role, you will need:

• A high school diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred qualifications

* Working knowledge of Sabre or any other Passenger Service System

• Previous face-to-face customer service experience
• Working in a fast-paced environment

What you'll get

As a valued member of the arenaflex team, you will enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at arenaflex

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Expected salary

Location: Phoenix, AZ

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