Experienced Customer Support Specialist – US Market (1-Year Contract | Remote) at arenaflex

Join arenaflex, a leading legal-tech scale-up, as we continue to revolutionize the industry with innovative tech solutions. With a global presence and a team of passionate professionals, we're seeking an enthusiastic Customer Support Specialist to join our team and take on the exciting challenge of supporting our US market.

About arenaflex

arenaflex is a pioneering company in the legal-tech sector, founded in 2011 and trusted by over 110,000 clients across the EU, the US, and 100+ more countries. Our mission is to empower businesses to focus on their core products by providing them with everything they need to be compliant with local, regional, and legal requirements. Recently, we've embarked on a thrilling new adventure by joining forces with team.blue, a worldwide leader in digital enablement. This partnership has enabled us to expand our reach and provide SaaS solutions to over 1 million users.

Your Mission

As a Customer Support Specialist, you'll be responsible for guiding and helping our US-based customers with any queries they may have regarding payments, invoicing, account management, and our products. You'll be the go-to expert for our customers, providing solutions via email and chat, researching and explaining our services, and evaluating updates to our products to recommend possible improvements. Your role will be instrumental in ensuring our customers receive exceptional support and service.

Key Responsibilities

* Provide exceptional customer support via email and chat to our US-based customers

• Research and explain arenaflex services to customers, addressing their queries and concerns
• Evaluate updates to our products and recommend possible improvements
• Collaborate with the Customer Care team to ensure seamless support and service
• Develop and maintain a deep understanding of arenaflex products and services
• Identify and escalate complex customer issues to senior support team members

Requirements

* At least 2 years of experience in Customer Care or a similar position

• Full professional proficiency in English
• Remarkable enthusiasm and willingness to support a scale-up during its growth phase
• Exceptional soft skills, team spirit, and eagerness to learn

Added Values

* Previous experience in start-up and scale-up working environments

• Experience with HTML/CSS
• Experience with CMSs (such as WordPress, Shopify, Wix)
• Experience with Google Tag Manager
• Proficiency in Dutch, German, or Italian

Work Environment and Culture

At arenaflex, we believe in the power of remote work. You'll have the freedom to work from anywhere in the world, and we'll provide you with the necessary tools and equipment to perform at your best. Our team is multicultural, talented, and experienced, and we're committed to creating a collaborative and inclusive work environment. You'll have the opportunity to participate in company retreats and coworking gatherings, and we'll sponsor your professional growth with a learning budget and English classes.

Benefits

* REMOTE WORK: Work from anywhere in the world, or choose to work from one of our beautiful offices in Italy (Bologna and Milan) or Germany (Hamburg)

• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: Spend time with your teammates based on the other side of the world, courtesy of a budget provided by arenaflex
• COMPANY RETREATS AND COWORKING GATHERINGS: Join us for week-long gatherings in amazing destinations, such as Venice, Sicily, and the Dolomites
• LEARNING BUDGET: We'll sponsor your professional growth with a budget for certifications, events, courses, and books
• ENGLISH CLASSES: Improve your English skills with our online classes, available within working hours and on several different levels
• WORK EQUIPMENT: We'll provide an equipment allowance so that you can perform at your best
• BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Join a multicultural team of talented and experienced colleagues, and experience a team spirit that's hard to find elsewhere

How to Apply

If you're passionate about customer support and excited about the opportunity to join a scale-up in a rapidly growing industry, we'd love to hear from you. Please send your CV in English, and don't hesitate to reach out if you have any questions or need more information about arenaflex.

About arenaflex

Want to know more about arenaflex? Check us out at: arenaflex.com | LinkedIn | Facebook | Twitter By applying, you hereby declare that you have read and understood our privacy policy (https://www.arenaflex.com/privacy-policy/96274994). Apply Job! Apply for this job