Experienced Data Engineer (L5) - Customer Service

Join arenaflex, a leading entertainment services company, in revolutionizing the way we experience storytelling and entertainment. As a Data Engineer (L5) - Customer Service, you will play a crucial role in shaping the evolution of storytelling and delivering an incredible customer experience.

About arenaflex

arenaflex is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries. Our mission is to entertain, inform, and connect with our members through a wide variety of genres and languages. We are committed to delivering an exceptional customer experience, and our Customer Service team is at the forefront of this effort. With over 270 million members in 190 countries, we engage with millions of customers via phone and chat in 25 different languages.

The Role

As a Data Engineer (L5) - Customer Service, you will collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines, transform raw data into core business metrics, and work with custom visualization tools that surface CS insights. The team is small, so the role requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack, from pipeline development to business metrics and tools.

Key Responsibilities:

* Collaborate with data engineers, software engineers, and CS business owners to design, develop, and maintain data pipelines that support customer service operations

• Transform raw data into core business metrics, such as customer satisfaction, resolution rates, and first contact resolution
• Work with custom visualization tools to surface CS insights and inform business decisions
• Develop and maintain data quality standards and ensure data accuracy and integrity
• Collaborate with analysts, engineers, and business leaders to prioritize and resolve business problems
• Design and implement data models that are adaptable to changes in the source data or business processes
• Develop and maintain data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)
• Develop and maintain data visualization tools to surface CS insights and inform business decisions

Essential Qualifications:

* At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)

• Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes
• Strong proficiency in Python or Scala, with a passion for writing clean, supportable code
• Advanced SQL skills, with a focus on data quality and advocacy
• Analytical aptitude, with the ability to think through business problems and prioritize autonomously
• Strong communication and productive partnership skills, with the ability to collaborate with analysts, engineers, and business leaders

Preferred Qualifications:

* Experience working with custom visualization tools, such as Tableau or Power BI

• Experience working with cloud-based data platforms, such as AWS or GCP
• Experience working with agile development methodologies, such as Scrum or Kanban
• Experience working with DevOps tools, such as Jenkins or Docker

Skills and Competencies:

* Strong technical skills, with the ability to design, develop, and maintain data pipelines and data models

• Strong analytical skills, with the ability to think through business problems and prioritize autonomously
• Strong communication and collaboration skills, with the ability to work with analysts, engineers, and business leaders
• Strong problem-solving skills, with the ability to identify and resolve technical issues
• Strong adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional growth

• arenaflex offers a comprehensive learning and development program, with training and education opportunities to help you develop your skills and knowledge
• arenaflex is a leader in the entertainment industry, with a commitment to innovation and excellence

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, with a flexible and adaptable work environment

• arenaflex is committed to diversity and inclusion, with a culture that values and celebrates diversity
• arenaflex is a leader in the entertainment industry, with a commitment to innovation and excellence

Compensation, Perks, and Benefits:

* arenaflex offers a competitive salary, with a range of $170,000 - $720,000

• arenaflex offers comprehensive benefits, including health plans, mental health support, a 401(k) retirement plan, and stock option program
• arenaflex offers paid leave of absence programs, with 35 days of paid time off for full-time hourly employees and flexible time off for full-time salaried employees
• arenaflex offers a range of perks and benefits, including health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits

Conclusion:

If you are a motivated and talented data engineer with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex, a leader in the entertainment industry, and be part of a team that is revolutionizing the way we experience storytelling and entertainment. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job